No phone after router swap

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › No phone after router swap

Apsattv

1998 posts

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#253091 25-Jul-2019 13:31

We just changed from the old white vodafone router to the newer ultrahub. I've plugged it in all setup. However the Phone led on itis flashing red and line seems to be busy when the phone picked up.

Its not working obviously.

What needs to be done to fix it?

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freitasm

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#2283446 25-Jul-2019 13:36

Was the phone a VOIP service?

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Apsattv

1998 posts

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#2283458 25-Jul-2019 14:01

yes Standard package with home landline

issue looks like this actually

https://community.vodafone.co.nz/t5/Broadband-services/Phone-plugged-in-to-Ultra-Hub-doesn-t-work/td-p/217386

sbiddle

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#2283461 25-Jul-2019 14:06

Your details need to be provisioned against the new device. Without knowing Vodafone's process you potentially need to do this once you've installed the new hardware so they can do this.

What did they say when you contacted them?

Apsattv

1998 posts

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#2284647 27-Jul-2019 18:30

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

hamish225

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#2284716 28-Jul-2019 01:12

Apsattv:

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

90 minutes!!!

I do tech support for an ISP in the UK and if too many of my calls are over 15 minutes I don't get as much bonus.

*Insert big spe*dtest result here*

hio77

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#2284718 28-Jul-2019 01:28

hamish225:
Apsattv:

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

90 minutes!!!

I do tech support for an ISP in the UK and if too many of my calls are over 15 minutes I don't get as much bonus.

Think you may find he's referring to wait time rather than aht.

Aht is an important metric sure, but I'm a firm believer In getting it right rather than rushing about and risk causing repeats etc...

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Apsattv

1998 posts

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#2284719 28-Jul-2019 01:51

Nah mostly people running around passing the buck and conferencing with other people taking details and whatnot and hold on while i discuss with my supervisor.

Then a 5 min wait.. then doing this ..blah blah. 5 more mins passing through to someone else. Then repeating stuff due to accent issues.

Also there was a lot of background chatter and noise they clearly were not in any sort of private booth

never mind we got there in the end.

epr

247 posts

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#2284720 28-Jul-2019 04:45

hamish225:
Apsattv:

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

90 minutes!!!

I do tech support for an ISP in the UK and if too many of my calls are over 15 minutes I don't get as much bonus.

Vodadone is New Zealands worst isp as consistently voted by customers year after year, so you never expect to be satisfied by their service and they do their best to make sure you are never happy.

quickymart

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#2284721 28-Jul-2019 05:53

Apsattv:

Nah mostly people running around passing the buck and conferencing with other people taking details and whatnot and hold on while i discuss with my supervisor.

Then a 5 min wait.. then doing this ..blah blah. 5 more mins passing through to someone else. Then repeating stuff due to accent issues.

Also there was a lot of background chatter and noise they clearly were not in any sort of private booth

never mind we got there in the end.

Oh so the endless transfers from person to person are still happening? That's not good.

Apsattv

1998 posts

Uber Geek

#2285286 29-Jul-2019 16:23

An update

Just got an email from vodafone saying my Vodafone tv has been shipped.

SIGH

I already HAVE ONE, you incompetants ONLY need to activate it against my account'...