No phone after router swap

Forums › One NZ (including Farmside) › No phone after router swap

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#253091 25-Jul-2019 13:31

We just changed from the old white vodafone router to the newer ultrahub. I've plugged it in all setup. However the Phone led on itis flashing red and line seems to be busy when the phone picked up.

Its not working obviously.

What needs to be done to fix it?

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2283446 25-Jul-2019 13:36

Was the phone a VOIP service?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#2283458 25-Jul-2019 14:01

yes Standard package with home landline

issue looks like this actually

https://community.vodafone.co.nz/t5/Broadband-services/Phone-plugged-in-to-Ultra-Hub-doesn-t-work/td-p/217386

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2283461 25-Jul-2019 14:06

Your details need to be provisioned against the new device. Without knowing Vodafone's process you potentially need to do this once you've installed the new hardware so they can do this.

What did they say when you contacted them?

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#2284647 27-Jul-2019 18:30

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

hamish225

1430 posts

Uber Geek
+1 received by user: 215

ID Verified

#2284716 28-Jul-2019 01:12

Apsattv:

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

90 minutes!!!

I do tech support for an ISP in the UK and if too many of my calls are over 15 minutes I don't get as much bonus.

*Insert big spe*dtest result here*

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2284718 28-Jul-2019 01:28

hamish225:
Apsattv:

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

90 minutes!!!

I do tech support for an ISP in the UK and if too many of my calls are over 15 minutes I don't get as much bonus.

Think you may find he's referring to wait time rather than aht.

Aht is an important metric sure, but I'm a firm believer In getting it right rather than rushing about and risk causing repeats etc...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

New World

Shop on-line at New World now for your groceries (affiliate link).

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#2284719 28-Jul-2019 01:51

Nah mostly people running around passing the buck and conferencing with other people taking details and whatnot and hold on while i discuss with my supervisor.

Then a 5 min wait.. then doing this ..blah blah. 5 more mins passing through to someone else. Then repeating stuff due to accent issues.

Also there was a lot of background chatter and noise they clearly were not in any sort of private booth

never mind we got there in the end.

epr

267 posts

Ultimate Geek
+1 received by user: 132

Lifetime subscriber

#2284720 28-Jul-2019 04:45

hamish225:
Apsattv:

Phone back up and running after a short 90 minute call to vodafone support..

Vodafone tv however is still inactivated!

90 minutes!!!

I do tech support for an ISP in the UK and if too many of my calls are over 15 minutes I don't get as much bonus.

Vodadone is New Zealands worst isp as consistently voted by customers year after year, so you never expect to be satisfied by their service and they do their best to make sure you are never happy.

Here is my Quic referral https://account.quic.nz/refer/39513 if you are keen to change ISP and to get free setup (save $29). I will get a $50 credit if you use this. Thank you very much if you use my link but I'm sure there are quite a few others who could share the same on here, no hard feelings if you use a different link.

quickymart

14940 posts

Uber Geek
+1 received by user: 13953

ID Verified

#2284721 28-Jul-2019 05:53

Apsattv:

Nah mostly people running around passing the buck and conferencing with other people taking details and whatnot and hold on while i discuss with my supervisor.

Then a 5 min wait.. then doing this ..blah blah. 5 more mins passing through to someone else. Then repeating stuff due to accent issues.

Also there was a lot of background chatter and noise they clearly were not in any sort of private booth

never mind we got there in the end.

Oh so the endless transfers from person to person are still happening? That's not good.

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#2285286 29-Jul-2019 16:23

An update

Just got an email from vodafone saying my Vodafone tv has been shipped.

SIGH

I already HAVE ONE, you incompetants ONLY need to activate it against my account'...