I currently have a 2 yr contract with Vodafone (YouChoose 60). When I signed up I didn’t want a new handset (my old one was fine) so I was given extra minutes instead. All up I am really happy with the plan.
So a year rolls around and I’m halfway through my contract, I am now looking to move over to a iPhone and one of the associated plans. While I know this means I would break the contract and accrue some fees, I thought those fees would be waived as;
a) I didn’t get any handset subsidies when I signed for the current contract.
b) The plan I would move to is more expensive than I one I get currently.
c) Im happy with vodafone so I am willing to sign up for 3 years for the new contract. Basically like me signing up for another 2 yr contact on top of the current yr remaining on my current contract.
So as I’m on a business account I call up my business account contact to see if this was possible. He basically told me that it couldn’t happen until the 1st year was up. Then a $150 charge until 18 months of my contract is up. Exactly the same details can be found here (http://www.vodafone.co.nz/plans/ending-your-contract/you-choose-plans.jsp)
While I understand I would break the current contract (and I would want a handset subsidy for the iPhone contract), the resulting position for Vodafone would be improved - i.e. they make more money off me and have me locked in for three years at the higher cost.
I still cannot understand why a situation like this couldn’t go ahead immediately and for no extra fees, Does anyone have any ideas why ??