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BDFL - Memuneh
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Topic # 25593 26-Aug-2008 14:52
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My wife asked how to get her account balance. I told her to login on Vodafone online. She signed up and so far has logged in three times and tried to check her account balance - always with "Sorry this transaction took too long".



She's now calling 777.

Until Vodafone fixes their "self help" there's no way they reduce the calls to 777...

And my wife just didn't like the whole experience.




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  Reply # 159905 26-Aug-2008 14:59
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I am with you on this one, all day today it has been stuffed up, I am using safari on a mac and if it does not time out it screws up the style sheet they use, i.e. getting funny tabs all over the place and the "if your with ihug click here" sticking up on a page that does not even have tabs,

tried with firefox and got in but now that is not working as well.

If this cost "millions" or whatever to put together then give me the money and I will sit there and call people and tell them there balance. LOL

Vodafone get a system that stays up for more than 2 days at a time or get it working and leave it the hell alone.

in the mean time I think you should remove the $1 fee until you sort out your systems and test them.

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  Reply # 159926 26-Aug-2008 16:20
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I blame Siebel. At least we had full unadulterated access to every aspect of Open Access. Sure there were more errors, but if the amount of money and resources that were expended on the transfer to Siebel were used on developing our own system (and moving prepay users over to OA), it would be perfect - and fully compliant with whatever selfhelp portals we created. As far as I'm concerned, Siebel is a completely un-user-friendly joke. We might be saving a few dollars and complying with what the Vodafone Group has recommended, but I don't consider it a smart move. I can't say for sure but I think this is why integration is so difficult.

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Reply # 159931 26-Aug-2008 16:32
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JoeBloggs: I blame Siebel. At least we had full unadulterated access to every aspect of Open Access. Sure there were more errors, but if the amount of money and resources that were expended on the transfer to Siebel were used on developing our own system (and moving prepay users over to OA), it would be perfect - and fully compliant with whatever selfhelp portals we created. As far as I'm concerned, Siebel is a completely un-user-friendly joke. We might be saving a few dollars and complying with what the Vodafone Group has recommended, but I don't consider it a smart move. I can't say for sure but I think this is why integration is so difficult.


Works fine for me



BDFL - Memuneh
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Reply # 159933 26-Aug-2008 16:35
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Reply # 159935 26-Aug-2008 16:39
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freitasm: It is working now. No real explanation except that the server might have more hiccups than you think...


Yep

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