0800 call blocking from pre paid

Forums › One New Zealand (including Vodafone, WxC, Farmside) › 0800 call blocking from pre paid

slickster

6 posts

Wannabe Geek

#25607 27-Aug-2008 06:07

How long has VF being blocking prepaid users from phoning free call numbers? and Why? This is outrageous the maixim for the industry growth has being the more phones able to recieve and make calls the better it is for every player but this policy of restricting access from prepaid numbers when someone else is paying for the connection, VF still gets paid so why are they blocking these calls and what right do they have?Does anyone know if they have their own 0800 supplied numbers unblocked? Is this a precusor because of the last bastion of 0800 porting is about to become a reality? or is this an attempt to introduce öther products or revevue streams which solve self imposed problems, Very worrying deveopment indeed.

Also why doesnt VF supply a number which reads out your number you are phoning from. more and more pertinent with number porting but every other Telco provides.

zocster

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#160029 27-Aug-2008 06:15

Those 0800 numbers is probably blocked from calls being made from a mobile period. I have an 0800 number and my sister in law's prepaid number can call it, as I don't block calls from mobiles.

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NZFINEST

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#160030 27-Aug-2008 06:15

I just tried all my prepaid sim's and they can all call 0800 number's. I know some companies stop cell phones calling there 0800 number's because they dont want to have to pay the high call rate

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

slickster

6 posts

Wannabe Geek

#160031 27-Aug-2008 06:50

I would like to think you answer is correct however I wholesale lots of 0800 services from mulitple suppliers all with infettered access for mobiles allowed to make calls to these 0800 numbers. The calls are definitly being intercepted by VF hence hearing the recorded VF message.

sbiddle

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#160032 27-Aug-2008 06:51

When you sign up for an 0800 you can choose whether it's available regionally, nationally and available from mobiles. Obviously the number you are trying to call is blocked from mobiles, something that is fairly common. Many contact centres block 0800 from mobiles due to the cost of providing the service.

As for a number which plays back the number you are calling from this has always been available. I'm not aware of any carrier than blocks dialling 0832 01231 which is part of a number range from Telecom giving you several different options for the number format. I'm not sure exactly how this affects portability though or why this service is required with portability.

slickster

6 posts

Wannabe Geek

#160034 27-Aug-2008 07:07

Uber geek thanks for the 0832 number but upon dialing i hear the Telecom voice stating the VF terminating number to TCNZon the local POLI not my number unfortunaltly. also 1956 and 1957 gives you your landline number. it is important diagnosing tool which will become more and more important with IP network and numbers being "located" anywhere. With trying to implement a 1 handset 1. number solutions or ensure you always recieve calls (identify CLIP) this tool is vital.

slickster

6 posts

Wannabe Geek

#160035 27-Aug-2008 07:11

Just further insight to my problem is that I have these 0800 blocking issues from numbers supplied by Zintel, Telecom and CallPlus i am not aware if the issue effecting 0508 numbers but interested to find out.

johnr

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#160037 27-Aug-2008 07:26

Also why doesnt VF supply a number which reads out your number you are phoning from. more and more pertinent with number porting but every other Telco provides.

SMS number to 521 no cost

And Vodafone NZ does not block calls to 0800/0508 numbers.

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slickster

6 posts

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#160038 27-Aug-2008 07:46

VF are most definitly are blocking calls maybe not to all numbers(yet) and its effecting people mostly with zero credit on their accounts and brand new connections, but very glad to hear its not as wide spread as first thought. NZfinest interested maybe in finding out how old your SIm cards are? ie older than the VF billing upgrade julu 07?

sbiddle

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#160042 27-Aug-2008 08:06

slickster: VF are most definitly are blocking calls maybe not to all numbers(yet) and its effecting people mostly with zero credit on their accounts and brand new connections, but very glad to hear its not as wide spread as first thought. NZfinest interested maybe in finding out how old your SIm cards are? ie older than the VF billing upgrade julu 07?

Before you start accusing Vodafone of blocking numbers do you have proof of this? Have you checked with the 0800 provider to ensure that these numbers are not being blocked from mobile access?

You seem to be suggesting that VF are blocking all 0800 numbers. This is certainly not the case.

mikal

172 posts

Master Geek

#160045 27-Aug-2008 08:12

slickster: VF are most definitly are blocking calls maybe not to all numbers(yet) and its effecting people mostly with zero credit on their accounts and brand new connections,

Not being to make a call with zero credit is normal. Use IOU and get the $2 to make the 0800 call.
Brand new connections should setup a pin by calling 777, a common step not done that is written in the instructions as the first step to do...

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#160048 27-Aug-2008 08:26

NZfinest interested maybe in finding out how old your SIm cards are? ie older than the VF billing upgrade julu 07? -- 3 sims all are between 2 & 4 years old. In the past i have had 0800 numbers not work and tried them a day later and they worked.
I dont think VF blocks 0800 nimbers, what does the message say ??.
As soon as the VF network sees it is a 0800 number { ported or not } being called the call is sent over to telecom for the call to take place off there network, as they are the ones who set the 0800 numbers up

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

slickster

6 posts

Wannabe Geek

#160049 27-Aug-2008 08:31

cheers everyone for your input, most helpful, by the way "I am" the provider of 1000s of different 0800 numbers in NZ and can see most CDR's in near or real time. I have not come onto this site without doing my own research first and just wanted to know the issues Im facing are they widespread or the worst possible scenario intermittent. But they are real and Im just trying to fathom the cause, reason, extent of the problem im having. Its not for any money or control reasons just wanting to understand the landscape and the impending moves the key players are making for new products coming on stream. I have approached several people within VF and I cannot get a difinitive answer most say no, some say very possible but most havnt a clue. With the fast changing regulatory landscape and and new features possible in IP. Im just wanting to understand fully or as much as possible what is occuring. so thank you all for your input especially sms number. You do deserve your name Uber geek. Thanks

richms

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#160146 27-Aug-2008 13:55

as far as I know, 0800 has always not being available with a zero balance, in the past I only ever got down to 1 cent left on the phone, so 0800 still worked. I have often hit a real zero balance recently so I suspect thats the source of the problem.

Can you confirm that the phones that cannot make the calls have credit on them? If not, then thats your problem.

Richard rich.ms

paradoxsm

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#160151 27-Aug-2008 14:05

Telecom have always ALLOWED $0 balance prepaids to call 0800 numbers unless mobile region is excluded.
Vodafone have always BLOCKED $0 balance prepaids to call 0800 numbers unless mobile region is excluded.