Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


graham007

162 posts

Master Geek


#257216 20-Sep-2019 16:05
Send private message

I changed from voda to other provider few months back and when i closed the account i accidentally overpaid voda by about $4 which i only came to know a month later.

 

 

 

 

 

so i thought sweet az, i will let it sit and claim it soon.

 

 

 

 

 

but now in the latest bill, they have wiped my account under pretext of " admin maintenance charges" and now my account is 0$

 

 

 

 

 

This is so not fair and right, I left my money in good faith and trust, and voda you took it for nothing , for providing me Zero service because i didnt have any existing connections with you.

 

 

 

 

 

Very poor - its not about the money , its just about the ethics of operation , and thats not ok  . i just think its not right. 

 

 

 

 

 

 


Create new topic
richms
23655 posts

Uber Geek

Trusted
Subscriber

  #2321431 20-Sep-2019 16:25
Send private message

At $4 its not worth them keeping it on the books, or paying it out.





Richard rich.ms

mattwnz
16832 posts

Uber Geek


  #2321453 20-Sep-2019 17:09
Send private message

Just ask them for it back. 


 
 
 
 


gregmcc
1849 posts

Uber Geek

Trusted
Lifetime subscriber

  #2321456 20-Sep-2019 17:17
Send private message

I closed my broadband account a while back, it was in credit by about $43, VF didn't even bother sending me a final statement, well if that's the game they want to play, 2 can play, mobile account closed with money owing, haven't heard anything from them about that either.....


quickymart
5703 posts

Uber Geek


  #2321492 20-Sep-2019 18:22
Send private message

You probably won't until it gets to the collections stage. At that point they'll probably be all over you.
Funny how they take ages to fix/repair a service yet still expect customers to pay the full bill, yet if you owed them money...you'd probably never hear the end of it.
Usually :)


dfnt
1202 posts

Uber Geek

Lifetime subscriber

  #2321514 20-Sep-2019 19:00
Send private message

Yeah I had that problem with them slowly draining a dormant account with that scam charge

It took many phone calls to get sorted but got it all refunded

They are quite possibly the scummiest telco in the NZ market. It’s unfortunate my work phone is with them, otherwise I’ll never personally use them for anything

rugrat
2197 posts

Uber Geek

Lifetime subscriber

  #2323624 24-Sep-2019 01:44
Send private message

According to this page you have 6 months before the $5 charge a month starts, guessing they send a bill each month as it has the month before the charge starts it will be on the front page of previous months bill letting you know.

 

At bottom of that page is a link for a form to claim refunds.

 

The commerce commission in 1 June 2018 confirmed it had received complaints

 

Don't know if there's any update since then.

 

 

 

I looked at the form and can't see any submit button, or an address to snail mail if printed, maybe I'm not looking hard enough or it comes up when completed.

 

 


dacraka
633 posts

Ultimate Geek

Trusted

  #2323688 24-Sep-2019 08:46
Send private message

I got charged an early termination fee of $199, even though customer support said that would be waived because of the mid-contract price-increase!

 

They said they credited me back the money, but I still haven't received it!


 
 
 
 


Geektastic
14845 posts

Uber Geek

Trusted
Lifetime subscriber

  #2323693 24-Sep-2019 08:50
Send private message

quickymart:

You probably won't until it gets to the collections stage. At that point they'll probably be all over you.
Funny how they take ages to fix/repair a service yet still expect customers to pay the full bill, yet if you owed them money...you'd probably never hear the end of it.
Usually :)



Not unusual. Think how long many people wait for tradesmen to do jobs, build houses etc.

Bet none of them would allow you to adopt that method to paying them....





Geektastic
14845 posts

Uber Geek

Trusted
Lifetime subscriber

  #2323695 24-Sep-2019 08:53
Send private message

We have a mobile module in our gate electronics that allows you to ring the gate and open it.

It works on a pre pay SIM but the card never makes calls so the credit is never used. It expires and the SIM is disconnected if you don't add credit every 12 months though...

Also, fees for paying by debit card are annoying on my main phone account.





Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.