<rant> I'm seriously at my wits end with my Vodafone service (HFC) or more specifically the Ultrahub (i think). I live in Christchurch and have the 200mb hfc broadband service and a T Box which other than the occasional reboot needed every week or two it seems to have worked for ages reasonably well... Up until recently.
Now EVERY SINGLE DAY (and sometime even more frequently), I arrive home to find my WiFi service down again and a reboot of the ultra hub is needed to restore it. The event log on the hub is full of errors. I've factory reset it and it's made no difference, in fact I'd go so far as to say it's worse.
Now heres, my question. All this nonsense "seems" to have started since a Vodafone(downers?) tech came out a couple of weeks ago and replaced the Motorola surfboard cable modem which is attached to my T Box (not my broadband modem, the Cable TV modem). This is a seperate modem to the Technicolor jobbie that is attached to the Ultrahub. Perhaps it's unrelated I don't know, but the timings seem to correspond. Is there any way the TV service modem could be causing issues with my ultrahub connected to a different cable modem. Yeah I know I'm not convinced either, but thats the only thing thats changed. Could this be the cause of my recent problems.
I've been a HFC customer of Vodafones from the very early days of Saturn /Telstra / TelstraClear but now I'm about to chuck in the towel with Voda and move to a different provider. I like the service, I've been a loyal customer for many many years and would stay if this was fixed but talking to their offshore call center when you eventually get through is nothing more than an exercise in frustration with their scripted BS asking "what lights are on" and not listening to what they are being told.
Can anyone offer any suggestions on what I can do to try resolve this issue because frankly I'm at the point I'd like to just go chuck all their junk in the rubbish bin and go fibre with a new provider and get a new router installed. I'm out of contract and there's no way in hell I'm resigning without a guarantee they will fix the problem and that it will stay fixed.</rant>