Waiting for Vodafone to clear the line

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Chrisclarke

197 posts

Master Geek
+1 received by user: 62

#257351 27-Sep-2019 12:51

We're moving house today - transferring a Spark connection. They have advised that they can't connect us because they are waiting for Vodafone to clear the line.

Does anyone know when this happens? There is no cell coverage at the new property so we were really hoping the connection would proceed today.

trig42

5889 posts

Uber Geek
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ID Verified

#2325953 27-Sep-2019 12:52

They have to wait for the previous owners to disconnect.

No UFB?

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2325954 27-Sep-2019 12:52

Possibly a cancel order from the previous people there? If that is the case I'm not sure a lot can be done other than wait it out. Did they give you a specific date?

outdoorsnz

694 posts

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#2325957 27-Sep-2019 12:56

Pretty sure that means there is an existing service order or existing active internet connection.

Contact old owner to get them to call vodafone to cancel / remove any open orders. Struck this when moving from spark to 2degrees. Spark added a cancel order that blocked 2degrees.

They just had to remove to clear the way.

Chrisclarke

197 posts

Master Geek
+1 received by user: 62

#2325960 27-Sep-2019 12:58

Current owners reckon they told Vodafone weeks ago (they must be aware because they have sent a new modem to their new property to get them re-connected - they are staying with Vodafone). Spark say there's nothing they can do until Vodafone release the line...

NickR1

92 posts

Master Geek
+1 received by user: 114

One NZ

#2325972 27-Sep-2019 13:14

Hi there,

Feel free to PM me some details (address) and I'll see what the hold up is.