Is Vodafone's retention team still based in NZ. For the past couple of days I was told we would be getting fibre installed instead of our current HFC connection which I stressed is not what we want.
But instead a new HFC connection term has been provisioned and our voice line switched to VOIP.
I was wanting to get fibre installed as we have it in our area too.
Any idea what to do? Need to attempt to contact rententions tomorrow and hopefully the can sort out the mess they have made for our connection.
Just wondering what everyones process has been from switching from HFC to a fibre connection as so far it hasn't worked for us.