[WXC/VFX] xnet bill annoys the heck out of me every single time

Forums › One NZ (including Farmside) › [WXC/VFX] xnet bill annoys the heck out of me every single time

JayADee

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#25791 1-Sep-2008 18:39

One of my least favourite things about xnet (aside from four separate logins to get to various parts of the web site amenities) is the billing system. Like here I am wanting to pay this months bill and I can't, because it doesn't state anywhere on the site WHAT IT IS. It never does and it irritates me every single month. The main reason it irritates me so much is I get paid bi-weekly and I want to pay my bill as promptly after I get paid as I can.

Why isn't the total owed for this month visible somewhere? Why don't I get a bill via email (which I am signed up for) the day the account rolls over so I can pay it immediately?

Last month I paid it a couple days early and just paid a couple dollars extra. I don't recall getting a bill at all for that one via email or any other way.

So today I re-signed up for ebills just in case. Which still doesn't help me pay my current bill. Which I still don't know the total of. Which drives me crazy in case you guys didn't catch that from the rest of the post.

Am I missing something? A page where I can view this months invoice?

I don't even recall getting an ebill last month and I wonder if that's because I paid it a couple days early (estimating my usage based on the meter) just because of where my pay cheque fell at the end of the month. And I kind of thought xnet might owe me a dollar.

When do the rest of you guys get your bills/ebills for the months usage? O_o

cranz

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#161357 1-Sep-2008 19:02

Around the 8th of the month, i.e. got July's bill on 8th August

JayADee

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#161359 1-Sep-2008 19:07

Thanks. :)
I think I'm kind of grumpy today; but it does really drive me crazy. That's going to put me smack between pay cheques.

Niel

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#161369 1-Sep-2008 19:25

Payment is due around the 21st of the month, and the first page states the previous month's payments, current month's charges, and total due. I receive mine via e-bill, but it is identical to the printed one that gets mailed out. You can also log in to WxC ViewBill to check you account.

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JayADee

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#161370 1-Sep-2008 19:30

Mine doesn't and never has shown up under WxC ViewBill.
It only shows lasts months (July) and the invoices before that.
I can't find anywhere it shows up.

Does any one elses show the current month due? In this case, Augusts?

Just ignore me. Fine weather has brought out all the blimmin' local party hounds and I got next to no sleep all weekend between loud music and my dogs barking at loud music. I'll pay the annoying always-late and impossible to find for weeks bill when it finally hits my in box.

Niel

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#161389 1-Sep-2008 20:53

ViewBill shows my VFX calls cost for the current month, but not internet data usage. The usage monitor shows internet cost reasonably up-to-date (can be a couple of hours behind). They should add the internet data usage to ViewBill.

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grant_k

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#161390 1-Sep-2008 20:56

JayADee: Does any one elses show the current month due? In this case, Augusts?

Not yet. As Cranz said, it won't be available until about the 8th.

JayADee: I'll pay the annoying always-late and impossible to find for weeks bill when it finally hits my in box.

Don't sweat it. You have about 12 days to pay it after it hits your mailbox as Niel already mentioned.

For myself, I pay via Direct Debit because it's much less hassle, and the earliest that WxC ever deduct it from my account is the 25th, usually it's more like the 26th - 28th. Added to the convenience is the extra 2% discount they give for Direct Debit payments.

WxC have never taken more than I expected from my account and they also never took it early. I cannot fault their accounts people in this regard.

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JayADee

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#161392 1-Sep-2008 21:03

I had a bad experience with a bank that lost hundreds of customers automatic payment details including mine, resulting in an overdue bill. They couldn't notify me because...they'd lost all the details including who had auto payments set up. It was the first and last time I ever allowed automatic payments. Once bitten twice shy.

I pay most of my bills including xnet's via online payment and I'm happy enough to continue doing that. I'll pay it when it shows up online or in my email I guess.

raydenl

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#161872 3-Sep-2008 15:17

Just adding my 2 cents and a bit of a heads up to anybody signing up to fusion (or changing plans). Got fusion a couple of weeks ago, and the signup was smooth and fast, actually too fast (but that's another story).

I changed over to Torrent data usage on my River plan about 2 weeks before getting fusion. So I was downloading like a mad man, then fusion kicks in and takes my Torrent signup date as the same date that fusion was setup, so all my data usage before then is reported as NOT FREE!

So in one day my bill jumps from $57 to $112 (showing in the data usage monitor and ViewBill). Needless to say I wasn't too happy. Made worse by several different CSR's unable to see my problem and offer adequete explanantions.

In the end it turned out that their system isn't quite smart enough to cope with plan changes part month, and I have been assured it will be correct when they send me the bill eom.

I can understand that the taskbar data usage monitor may not be correct (as is often the case), but I believe ViewBill should be able to handle this and be correct. At the very least a notice/warning should be provided...

Niel

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#161876 3-Sep-2008 15:24

Originally I signed up for Steam, later for River, later for Fusion. Each time the billing changeover was correct.

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raydenl

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#161879 3-Sep-2008 15:28

Must only happen when changing to Torrent, and changing plans (or some combination). Which is not an actual plan change.

Stu

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#161991 3-Sep-2008 22:36

Not to mention trying to figure out the GST calculations to make everything fit in the accounting software. Seems to be different methods and rounding throughout the bill?

Maybe I shouldn't do the books while tired at the end of the day!

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Niel

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#162086 4-Sep-2008 13:13

NeoTech: Not to mention trying to figure out the GST calculations to make everything fit in the accounting software. Seems to be different methods and rounding throughout the bill?

Maybe I shouldn't do the books while tired at the end of the day!

I have asked the question before. The answer was that the cost including GST is a round number, the cost excluding GST is a fractional number. The bill details listings do not add the fractions properly, but the total is printed with the fractions correctly added. In other words, what you pay is correct but the details (sub-totals) might be a cent or two out due to accumulated rounding errors.

You can never have enough Volvos!

JayADee

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#162241 4-Sep-2008 19:36

My bill change from flood to fusion was extremely well executed. I never had a smoother change over, except for the one from my old isp to xnet. I was worried about it at the time.

One thing I should add (now that I've caught up on my sleep) is that I love the billing PLANS. The whole slider bar /self capping is awsome and I like being able to pay by the GB and for only what we use. And I still think the torrent plan is a pretty fair attempt at load balancing though personally we've stuck with the regular plan. And I really, really like the no-contract policy.

I guess I can live with the inability to see my bill for a couple weeks. But don't expect me to think it's wonderful. O_o

Response on the board here has been wonderful from staff. :) That's really nice. Like banking locally. You can put a face to the company and they know you, too.

Stu

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#162294 4-Sep-2008 20:59

Niel: I have asked the question before. The answer was that the cost including GST is a round number, the cost excluding GST is a fractional number. The bill details listings do not add the fractions properly, but the total is printed with the fractions correctly added. In other words, what you pay is correct but the details (sub-totals) might be a cent or two out due to accumulated rounding errors.

Cheers Niel

That's how it seemed to me. Thanks for the clarification. I'll leave the accountant to do the head scratching when the books are done!

Yahn

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#162308 4-Sep-2008 21:35

I agree. I also like to see when my payments have been recieved, and this bugs me. With Orcon , Ihug and even Woosh, I could see my bill and how much I had paid. Please make this information available at a glance, and all this logging in to billing separately is really messy, and very annoying