Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


9 posts

Wannabe Geek


Topic # 25799 2-Sep-2008 09:46
Send private message

To cut a long story short, last year I went overseas with global roaming set up on my credit card (I'm prepay). When I got home I paid the bill, but the day I paid it, Vodafone charged my credit card.

I've called them upwards of 6 times since then, each time getting told by the customer service rep that they've found my cash, and refunded it. I've been into the vodafone shops 3 or 4 times.

But it's never been refunded. And because my card is locked into their system I can't update my prepay online. To do that they will have to release my credit card -- and hence delete all records of their guilt...

I've emailed them a complaint using the official system. Requiring a response. That was three weeks ago.

It's only $20, but now it's got to be the principle of the thing. And they wil charge me to lie to me now. I'm not a happy camper.

10 years of service, and when Telecom opens up their network I will be a serious contender.

Is there a location that I can make a complaint they will acknowledge? What can I do now?

Create new topic
BDFL - Memuneh
61323 posts

Uber Geek
+1 received by user: 12066

Administrator
Trusted
Geekzone
Lifetime subscriber

221 posts

Master Geek
+1 received by user: 81


  Reply # 161518 2-Sep-2008 12:42
Send private message

You could always try contacting your bank to initiate a chargeback of the amount incorrectly charged to your credit card.
I believe the merchant gets charged between $15 - $30 for a credit card chargeback so that might make them take notice....


21463 posts

Uber Geek
+1 received by user: 4362

Trusted
Subscriber

  Reply # 161671 2-Sep-2008 19:34
Send private message

I have had answers to all my open queries over the last day or 2 about all my open tickets saying that there was a delay and to get back to them again if I still need help (sounds like someone neglected to check it till now)

Try again, the compaints process needs a 6 weeks unresolved nature after you make a complaint, and you have not done that yet, you have to actually tell them you want to make a complaint and get a number from them.




Richard rich.ms

2543 posts

Uber Geek
+1 received by user: 340


  Reply # 161680 2-Sep-2008 20:17
Send private message

Vodafone have their own forum that may provide a quicker answer. Mauricio may have frightened Vodafone's Paul Brislen away from here with frequent mention of the Disputes Resolution site.

970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 161686 2-Sep-2008 21:19

Bung: Vodafone have their own forum that may provide a quicker answer. Mauricio may have frightened Vodafone's Paul Brislen away from here with frequent mention of the Disputes Resolution site.


Hardly. Had lunch with him just this very afternoon!

The DRS won't be able to help you as you've not gone through the process to resolve it with Vodafone yet. As has been mentioned elsewhere, the DRS is for when you say one thing, your telco says something else and the two of you cannot reach an accord of any shape. Ringing them up to say "I sent them an email but haven't heard back" won't get you too far.

Send me a PM with your account details (or email it to paul dot brislen at vodafone dot com) and I'll get someone to look at it for you.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


BDFL - Memuneh
61323 posts

Uber Geek
+1 received by user: 12066

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 161701 2-Sep-2008 22:13
Send private message

Bung: Vodafone have their own forum that may provide a quicker answer. Mauricio may have frightened Vodafone's Paul Brislen away from here with frequent mention of the Disputes Resolution site.


Actually not. By the way, the mention to TDR is a way to educate people that there's a way. But also if you read my post again I make a note that there is a process and I link to the page where there's a chart explaining what to do before reaching the stage where the TDR needs to be involved. So it's not "against Vodafone", but more of an educational post.

Hardly. Had lunch with him just this very afternoon!


Paul, Paul... Next they will find out you paid for lunch and start the rumour I am on Vodafone's payroll...

Sealed




115 posts

Master Geek
+1 received by user: 2

Trusted
Vodafone NZ

  Reply # 161763 3-Sep-2008 09:46
Send private message

did he pay for lunch??? :P




My views are mine and don't necessarily reflect that of my employer.

970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 161773 3-Sep-2008 10:15

I certainly did! Former journo with company credit card... dangerous combination.

In the interests of disclosure, Mauricio's beer looked better than mine but mine had a higher alcohol content.

There may have been some food involved as well.

Cheers

Paul





Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


115 posts

Master Geek
+1 received by user: 2

Trusted
Vodafone NZ

  Reply # 161804 3-Sep-2008 11:31
Send private message

so how does one go about getting invited out to one of these work lunch's :P




My views are mine and don't necessarily reflect that of my employer.

3127 posts

Uber Geek
+1 received by user: 947

Trusted
Lifetime subscriber

  Reply # 161810 3-Sep-2008 12:01
Send private message

PaulBrislen: In the interests of disclosure, Mauricio's beer looked better than mine but mine had a higher alcohol content.  There may have been some food involved as well.

Huh.  Well that's not a proper lunch then...



9 posts

Wannabe Geek


  Reply # 161820 3-Sep-2008 12:23
Send private message

Thanks, have emailed Paul.



9 posts

Wannabe Geek


  Reply # 161890 3-Sep-2008 16:14
Send private message

FIXED!

Wow!! Thanks Paul (and Christine the CSR you forwarded me onto!)

970 posts

Ultimate Geek

Trusted
Vodafone

  Reply # 161891 3-Sep-2008 16:15

No problem. Christine is an angel.

Cheers

Paul




Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.