After many, many calls (and two visits to a physical store) to VF's awarding wining call centre I'm now at the point of wanting to kick a cat just at the thought of continuing to waste my time.

I have been attempting to transition from a Fibre 200 plan to the following new plan:

Fibre max - achieved in part

Unlimited data - achieved

Naked - not achieved

No VF hub - not achieved

No cloud based VTF included - achieved after much consternation (I already have two Gen 2 boxes)

No data protection - achieved only after I used the My VF to remove it  

Linked to a VF cell phone - achieved

Speed tests are showing DL of 500-600Mb/s with UL of only 20-25Mb/s. I would expect the DL to be a bit faster (I except that the VF target of 700-900Mb/s is best case only), and the UL is exactly the same as I had before (expecting much, much better). I am using an EdgeRouter 4 configured as per the guide here on GZ and it was working fine on the previous Fibre 200 plan. No, I am not performing speed tests via WiFi.

At present I can still use the land line so I can only assume I don't have a naked connection yet. Also, I would love a prepaid courier bag so I can return the VF hub, the same one I told the lovely call centre folks multiple times that I didn't need.

Long story short:

My new Fibre max connection is a little slow on DL, and unacceptably slow on UL - please fix

I still have a landline connection - please convert to a naked connection

I have received a VF hub I don't want - please help me return it

Cheers, a frustrated VF customer (one of many it would seem)