Vodafone network status - no current issues

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i4n

43 posts

Geek

#261639 8-Dec-2019 08:29

What is the point of a network status page if it does not show unplanned outages?

No downstream signal available on the cable modem but apparently there are no network issues?

Yet, when you finally get through to tech support, they say they have technicians working on it.

Not that sure that i believe that.

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#2370344 8-Dec-2019 08:33

It might be a single Node / Very small customer base impact so will not be posted, Small outages happen all the time

The network status page is for larger outages impacting medium / large customer base

i4n

43 posts

Geek

#2370533 8-Dec-2019 15:13

The electricity network outage pages show outages for 2 customers, that last for less than 2 hours, so that it is a single node down doesn't mean it should not be reported.

It took me more than 2 hours today to even get someone at vodafone to pick up the phone. Outage was at least 5 hours.

gstarkey

78 posts

Master Geek

#2370551 8-Dec-2019 16:44

Been down here since at least 8am. Still down. Phoned for an update and was told over 100 nodes are down ( we are in lower hutt). Network status showing no issues. Expect to have a fix at 9:30. I guess I need to ring again then if my internet in not back. Am on cable.

robjg63

4098 posts

Uber Geek

Subscriber

#2370552 8-Dec-2019 16:55

Those pages are the first place you *should* check, but the telcos and power supply companies all seem very slow to update their official pages. Usually their facebook/twitter pages are more up to date.
There is really no point running those "official" website pages if they aren't updated.

I am always impressed that geekzone usually have outage info and replies from staff much quicker than anywhere else.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler