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#261776 14-Dec-2019 16:06
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Have a friend on vdsl. Vodafone are doing a 24 hour line test for him as his internet connection keeps dropping. Vodafone said Chorus info currently shows Line is UP but Unstable. If my friend's modem lost power for some reason would it show up on Chorus as Line Down or can Chorus only see connection from exchange to ETP?


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  #2375372 14-Dec-2019 16:11
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ETP is just a cable join.





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  #2375435 14-Dec-2019 17:55
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The 24hour test will show what's happening with the dsl connection itself.

 

This would help to know if there are errors on the line etc, that would indicate likelihood of it being a line related fault.

 

 

 

Vodafone are simply following through with a typical Frequent disconnections fault.

 

If the modem is turned off, this will show as no connectivity (thus no data on the test)

 

 

 

If the modem is off for 5 mins it's hardly going to matter, but if there is a 24 hour test and you go and switch your modem off for the day it's going to be a complete waste of time.

 

The agent should have made it clear not to turn off the modem or mess with it in that timeperiod, if customers do it makes for muddy data.

 

 

 

 

 

 

 

 

 

Line up and Unstable simply means the modem is synced to the DSLAM at the time of the test, and it's flagged one of the many causes for 'Unstable'

 

I'm personally quite against trusting that Line stability figure, as it's quite ambiguous (since it's a combination of a few different metrics)





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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