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1985 posts

Uber Geek

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#261788 15-Dec-2019 10:51
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My mothers T Box from 2015 stopped responding to the remote last night.


All the usual trouble shooting completed (batteries, actually cleaned the remote circuit board, cycle the power on everything etc). 


VF customer services say nothing can be done and my mum will need to upgrade to new VF TV. But nobody to help me until Monday. 




Question: can VF retail stores sort this out?  Or do I actually have to wait until Monday?




Edit: Her account is Vodafone C (TCL).  which has presented issues since forever when speaking to people.  

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2273 posts

Uber Geek

  #2375693 15-Dec-2019 11:53
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If you point your phone camera (maybe the front camera as some phones have IR filter) at the IR LED can you see it working? Do the other LED's (STB) at the top work?

1985 posts

Uber Geek

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  #2375935 15-Dec-2019 19:21
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Will try, however the ‘tv’, Stb’ buttons light up when pressed and yes I made sure it was on ‘stb’.

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