So i wont bore with a long story. But i had negotiated with vodafone sales department about my expired contract and got them to agree to a less $20 per month plan and an additional free two data blocks per month. All was well until the rollover for the next month came and the changeover had failed and when my data ran out, i could not add more data and would have no internet for a week while they tried to fix it. Well this happend about 3 times over 2 months where i would run out of data and have no internet.
Eventually they fixed it but failed to provide my additional free data blocks. So i called them again and insisted they had no record of the terms and said they could do nothing about it.
At this stage im furious because of my time wasted and they are reluctant to provide me with what was promised. I am at this stage refusing to pay my vodafone bill as i do not want to pay for something that is charged to me and shouldnt be.
The poor customer service has left me volitile and not sure why i cannot get proper action from them.
Any recommendations ?