Netflix problem, cant watch anything

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01EG

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#261905 20-Dec-2019 19:56

Let me explain and hoping, may be Vodafone pro tech guy can help me. I see this situation as "Man in the middle". Long story shot: Netflix error code is 251-251. What had been done:

no VPN, no DNS proxy

reboot modem a few times

reboot router a few times

Uninstalled/installed Netflix

called Netflix with this error, 30min spent, no help, said the problem with other end

called Vodafone, saying Netflix wont help, nothing from Vodafone.

Devices used: Nvidia Shield TV, Apple TV, Vodafone TV - same story.

Internet works fine, no problem at all, I can watch Apple TV+, Sky Sport Now, all NZ TV channels, etc.

changed DNS from Vodafone to Google - nothing changed, same error

Am I right saying that somewhere something cached between Vodafone and Netflix? And How long to wait to clear cache?

michaelmurfy

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#2379372 20-Dec-2019 20:13

Sounds like you're not using your ISP's DNS servers (as in, been using an unblocker in the past).

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01EG

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#2379383 20-Dec-2019 21:02

michaelmurfy:

Sounds like you're not using your ISP's DNS servers (as in, been using an unblocker in the past).

Now using automatic DNS, before were 203.109.129.67 203.109.129.68.

Hmmm, just did try HP laptop with Chrome and it worked :(((, dont understand whats going on, laptop use router DNS, which are above.

PS: bugger I did not disconnect from work VPN, false alarm

hio77

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#2379384 20-Dec-2019 21:03

not that it helps with your issue, but props to recognizing it seems to be a netflix issue and reaching out to them.

thats not a common step before calling the RSP..

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01EG

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#2379385 20-Dec-2019 21:05

hio77:

not that it helps with your issue, but props to recognizing it seems to be a netflix issue and reaching out to them.

thats not a common step before calling the RSP..

Called 2 times right now, they are going through the guide which was created Netflix tech, nothing they can help

freitasm

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#2379471 21-Dec-2019 03:47

Do you have a static IP? Perhaps change the address if possible?

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clinty

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#2379484 21-Dec-2019 07:26

01EG:
Hmmm, just did try HP laptop with Chrome and it worked :(((, dont understand whats going on, laptop use router DNS, which are above.

PS: bugger I did not disconnect from work VPN, false alarm

Given it works via your work VPN, it does sound like something with your connection

To double check I would create a new Netflix trial account and see if the same thing happens

Also as freitsam suggested see if you can change you external IP - it maybe getting blocked somewhere

Clint

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01EG

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#2379490 21-Dec-2019 08:19

Thanks to everyone, I fixed the problem.

clinty

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#2379492 21-Dec-2019 08:23

01EG: Thanks to everyone, I fixed the problem.

..and it was?

Clint

clinty

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#2379494 21-Dec-2019 08:28

sidefx:
clinty:
01EG: Thanks to everyone, I fixed the problem.

..and it was?

Clint

maybe this?

01EG:

PS: bugger I did not disconnect from work VPN, false alarm

From his post it worked fine when connected to the work VPN, but all other devices didn't when using his internet connection directly

Clint

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#2379495 21-Dec-2019 08:29

clinty:

From his post it worked fine when connected to the work VPN, but all other devices didn't when using his internet connection directly

Clint

Yeah, woops think I misread it as "being connected to my work vpn was what caused it to break"

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freitasm

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#2379497 21-Dec-2019 08:31

@01eg what was the problem?

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01EG

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#2379602 21-Dec-2019 11:23

Sorry, it was DNS proxy redirection for Netflix, I used it with my Synology