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57 posts

Master Geek


#261927 22-Dec-2019 15:40
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We recently had great prompt support from Vodafone when suffering from regular disconnects on our FibreX/HFC connection. A tech came within 24 hours and replaced our modem and carried out some maintenance on the street side of our cable connection. All good when he left but about 12 hours or so later our upload speed dropped from 20mbit/sec to under 2. Despite a call to the Ninjas and some tweaks applied from their end this has persisted. I'm wondering if it is a network problem.

Anyone able to assist?

Many thanks.

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BDFL - Memuneh
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  #2380086 22-Dec-2019 15:52
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How are you measuring this speed? Are you using an ethernet cable or over WiFi? Using a computer or a phone/tablet?





 

 

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Master Geek


  #2380171 22-Dec-2019 17:45
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Speedtest on a windows 10 machine with Ethernet connection directly to system router. Vodafone cable modem connects to an Amplifi mesh router. It's been like this for over 12 months. Only in the past couple of days as stated has the upload speed been compromised

 
 
 
 




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Master Geek


  #2380205 22-Dec-2019 19:13
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Here is a speedtest just now. This should be a 200/20 connection. 

 

 

 

Click to see full size

 

 


BDFL - Memuneh
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  #2380209 22-Dec-2019 19:20
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Have you contacted Vodafone about this?




 

 

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Master Geek


  #2380216 22-Dec-2019 19:37
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As per my original post. Yes and the Ninja said he had fixed it. 


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  #2380218 22-Dec-2019 19:39
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GazzaGazza:

 

As per my original post. Yes and the Ninja said he had fixed it. 

 

 

@GazzaGazza The issue is not fixed so call back again and insist a fault ticket is logged and don't hang up til you have that fault ticket number written down




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Master Geek


  #2380222 22-Dec-2019 19:55
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Thanks I will do so tomorrow. 


 
 
 
 


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  #2380225 22-Dec-2019 20:06
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GazzaGazza:

 

Thanks I will do so tomorrow. 

 

 

Do it tonight if you can ASAP you will just delay it more and Christmas is just round the corner


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Geek

Vodafone NZ

  #2380289 23-Dec-2019 07:46
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Hey there,

 

Feel free to PM me with your details and I'll take a look.




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Master Geek


  #2384621 3-Jan-2020 14:40
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Many thanks to Nick. Vodafone handled this promptly and the problem came down to a coax connection that had recently been replaced (up the pole) not making good connection. With that fixed we are as we should be.

 

 


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