Video buffering on nos.nl

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floydbloke

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#262136 7-Jan-2020 10:36

Please can someone with a VF fibre connection who has the time and energy pay a visit to www.nos.nl (the Dutch public service broadcaster), go to an item with embedded video (indicate by a little icon) and play the clip, and post back with your experience.

I’m getting extensive buffering on these, to the extent that a 1.5 minute clip can take as long as 10 minutes to complete.

This has been happening for as long as I can remember, but I’m now fed up with this and first step in resolving it is to determine if it’s just me.

Background:

It happens on a hard-wired PC (as well as on wifi of course). I am on a 100/20 Vodafone (Chorus-delivered) fibre connection and have been for about 6 years. It is stable and reliable. Downloads, from e.g. Steam, are at near line-speed. YouTube, Google Play movies, etc. all stream HD flawlessly.

Also worth noting is that if I use the VPN built-in to the Opera Developer browser the video buffering is usually significantly less, sometimes I can even watch a clip uninterrupted this way.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

Lias

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#2386836 7-Jan-2020 15:44

I watched this:

https://nos.nl/uitzending/46885-nos-journaal.html

From home with VF Fibre 100/20 (Account is on the 'Ex TelstraClear' customerzone if relevant) from Kapiti it buffers heaps in 720p, still buffers sometimes at 480p, but seems stable at 360p.

From work with VF Gigabit business fibre it streams fine in 720p.

Content is being served from dl05c2afp.omroep.nl

Trace routes from home and work appear to be almost identical, transit is via Hurricane Electric to Amsterdam then NL-IX

4 2 ms 2 ms 2 ms 10.200.12.17
5 136 ms 135 ms 135 ms vodafone-nz-ltd.10gigabitethernet6-11.core1.lax2.he.net [216.218.236.102]
6 135 ms 135 ms 138 ms v106.core1.lax2.he.net [216.218.236.101]
7 134 ms 135 ms 135 ms 100ge2-2.core1.lax1.he.net [72.52.92.121]
8 189 ms 190 ms 189 ms 100ge12-1.core1.ash1.he.net [184.105.80.201]
9 205 ms 207 ms 205 ms 100ge1-1.core1.nyc4.he.net [184.105.223.166]
10 274 ms 276 ms 275 ms 100ge16-2.core1.lon2.he.net [72.52.92.165]
11 273 ms 274 ms 274 ms 100ge4-1.core1.lon3.he.net [184.105.64.238]
12 289 ms 280 ms 279 ms 100ge0-54.core1.ams2.he.net [184.104.192.130]
13 282 ms 282 ms 281 ms npo-1.nikhef.nl-ix.net [193.239.116.94]
14 * * * Request timed out.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

floydbloke

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#2386894 7-Jan-2020 17:55

@Lias Much appreciated.

Watching entire broadcasts has actually been tolerable.

Please would you mind clicking on one of the text articles as well and try to watch one of the 1-2 minute clips within it and let me know how you get on with that. That's where I'm most frustrated.

Next question is, should I expect to be able to stream that news episode at 720p. Is it reasonable to raise this with Vodafone? If not, what are the chances that performance would be better if I change to a different ISP?

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

hio77

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#2386896 7-Jan-2020 17:59

sounds like it's not window scaling well on coax for some reason.

Honestly, a provider wont take in these sorts of things unless one of the friendly vodafone folk around here see something they can actually do.

rsps can't really do alot to ensure streaming from NL works perfectly.

Personally all my servers there peg my lines quite nicely. but there is definitely a black art to it. my Vodafone line sawtooths like crazy. my Spark line is near rock solid and my wisp line is about in the middle (which is acceptable given it's like the jitter impacting tcp throughput)

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xpd

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#2386914 7-Jan-2020 18:48

If it makes you feel any better, its buffer city on BigPipe 100/100 as well.

XPD / Gavin

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