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51 posts

Master Geek


Topic # 26332 18-Sep-2008 15:01
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Often i lose sales because the person wishing to switch to FUSION and port their numbers has a monitored! can monitored alarms be plugged into an SPA2102 and run over a VFX line? I realise there is an issue that if the internet or power goes off so does the monitoring of the alarm.....

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  Reply # 165362 18-Sep-2008 15:10
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It depends on the panel type.

If it uses the ContactID protocol and has a rock solid internet connection and uses then it can work well. ContactID only sends a series of DTMF tones.

There are other alarm protocols out there however - many are essentially modems that establish a dialup connection and these will not work.

Your best option is to move to a ethernet based monitoring solution, AlarmNZ sell an ethernet adapter that plugs into the phone connection on a ContactID panel and converts this to ethernet so it can just be plugged directly into the router. They also support IP based monitoring which most other alarm companies don't do.



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  Reply # 165408 18-Sep-2008 16:36
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If it is self-monitored, i.e. just calls the persons mobile phone, then this should work. As Sbiddle says, AlarmNZ have a module for retro fitting to an alarm dialer. I was able to give my customer a payback period for the extra cost to upgrade their alarm.

They were paying $45 per month for alarm monitoring. Now they pay $15 per month for a semi-self monitored solution: i.e. the alarm is monitored via IP to monitoring centre, but if there is an activation, the customer then gets a text message notification, and can then race home with a baseball bat, probably quicker than a security guard can get on site :)




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Master Geek


Reply # 165409 18-Sep-2008 16:39
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Excellant.....thanks guy's

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