Yesterday I made a call to what I thought was an Auckland number for 3min1sec. Today when I looked at my Account online I see that I was charged $1.00 for the call.
I didn't dial an area code when making the call and there was no message saying that the call was a toll call - it just connected like any Auckland call without an area code.
When I was previously on Telecom dialing an (09) number which wasn't in the free calling area I would have received a message telling me that the call would be a toll call and that I would have to redial using the area code.
Anyway I have spoken to Customer Service and as a matter of goodwill they have chosen to refund the charge on this occasion BUT others should be aware of this issue AND I suggest that Vodafone look at introducting a message/compulsory area code inclusion system such as that which Telecom use or many people may be calling about charges which they don't expect.