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193 posts

Master Geek

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#26344 18-Sep-2008 22:39
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I'm on the Ultimate Red Pack.

Yesterday I made a call to what I thought was an Auckland number for 3min1sec. Today when I looked at my Account online I see that I was charged $1.00 for the call.

I didn't dial an area code when making the call and there was no message saying that the call was a toll call - it just connected like any Auckland call without an area code.

When I was previously on Telecom dialing an (09) number which wasn't in the free calling area I would have received a message telling me that the call would be a toll call and that I would have to redial using the area code.

Anyway I have spoken to Customer Service and as a matter of goodwill they have chosen to refund the charge on this occasion BUT others should be aware of this issue AND I suggest that Vodafone look at introducting a message/compulsory area code inclusion system such as that which Telecom use or many people may be calling about charges which they don't expect.

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Uber Geek

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  #165509 18-Sep-2008 22:51
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Please also follow this thread too.




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193 posts

Master Geek

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  #166835 24-Sep-2008 18:49
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UPDATE - I've had a number of communications with Paul Brislen over this issue and it has now been acknowledged by Vodafone that there was a problem that Red Network Customers would be connected to 'out of local area but same area code' numbers with NO warning message and hence would be charged even if they hadn't dialed an area code. This was apparently only affecting RED network customers and Paul informed me yesterday that a fix was being installed - not sure whether this has been completed. Paul has said that he will post also (possibly on the 'Vodafone forum') and I imagine he will have more detail.

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