[WXC/VFX] Problem with VFX setup for PPPoE

Forums › Vodafone New Zealand › [WXC/VFX] Problem with VFX setup for PPPoE

Niel

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Topic # 26452 23-Sep-2008 13:23

I've done a help desk request about this, perhaps some here can also help.

I've got an AG310 which was setup in NZ and was working. I'm in South Africa for a few days and brought it with me. Here the modem had to be setup for PPPoE with a guest login, then your PC has to be setup with your account loging (with Telkom SA). I got the internet working, but VFX does not register. Am I missing something? If the internet setup works then VFX must also work? The voice tab is still locked, it reports it has sent and received SIP data, the VoIP LED is on, but the phone is engaged all the time.

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coffeebaron

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Reply # 166576 23-Sep-2008 17:42

If you are having to log in on the PC, then it would appear the DSL connection is being bridged to the PC. Therefore all traffic would pass through the AG310 as if it wasn't there.

The other thing that maybe happening, is when you login on the PC (I'm guessing some web page login like at a wireless hot-spot), the ISP is picking up your PC MAC address. If that is the case, see if you can clone you MAC address into the AG310.

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Niel

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Reply # 166810 24-Sep-2008 17:35

I have found out more. Telkom SA requires that your modem is configured to log into a guest account which has access to only the Telkom web site. Then PPPoE login to your ADSL account is done from your PC (and each one on your network). You have to log into guest first and then your own account. So my question is, is there a way of logging into both from the modem? Do you do it with 2x PVC configs, or something else?

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Niel

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Reply # 166921 25-Sep-2008 00:07

Problem solved. Telkom SA does it that way so you can easily check if a problem is with your phone line or with your ISP (guest login still works for Telkom site if ISP is down). They also do it so they can limit the number of PCs connected to one ADSL account by limiting the number of logins allowed.

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coffeebaron

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Reply # 166953 25-Sep-2008 09:01

How did you solve this? MAC address clone, or did Telkom help you out?

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Niel

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Reply # 167451 26-Sep-2008 23:58

Simple really. Could not experiment on my brother's PC (scared of his wife), so played on my mother's PC. Changed the guest login on the modem to the proper account login, and then had to disable the PPPoE login on the PC and connect liuke you normally would.

Back at my brother's PC it still logs in with PPPoE on top of the modem logging in with PPPoE, but that is just because his PC has issues and we want control to disconnect the internet. His wife uses MetaCafe which chews up bandwidth, but something else is also chewing up bandwidth and we can not figure out what. Any suggestions of a program that can check (on WinXP)?

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cyril7

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Reply # 167458 27-Sep-2008 08:44

Hi Niel, try WireShark, will let you see more TCP info on your network than you wish you ever new about, I have never tried it through a PPP stack but I guess it works in that setup.

Sounds like the Telkom setup is pretty clumsy, so from what you say folk dont use a NAT router in their home to serve all their PCs rather each PC has its own PPP circuit to the Telkom BRAS?

Cyril

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Reply # 167489 27-Sep-2008 13:14

The usual things to check - spyware etc. Also what service pack level do the XP machines have; it could be stuck loading down SP3, or other updates. Also VFX will send out regular signalling - though this will be fairly minimal.

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Niel

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Reply # 167830 29-Sep-2008 21:12

Ah, the PC was running an Akamai service. Disabled it, so we have control again. All spyware and junk was already disabled, only this service remained. And now VFX does not break up any more either.

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