Just got a new install of cable (Ultrafast HFC) at our new place in Avalon. Download speed seems okay so far, but i have been noticing minor packet loss through both wifi & ethernet. The packet loss is only minor but its enough that friends on discord (server in Sydney) have pointed out that some chunks of my speech are dropped (sensitivity ruled out).

Speed test (over ethernet) to servers in Sydney shows ~700 mbps whereas the upload hovers around 4-3 mbps with packet loss fluctuating between 2-10 %. The Vodafone server in wellington also has packet loss around this area and slightly higher upload at ~6mbps. Is this type of packet loss and poor upload speed typical for cable broadband?

Also the weird thing is that when we were looking at the place before we moved in, they had cable and i was able to test it and i got their line maxed out at 200/20 so maybe an issue with the modem or router?