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timmmay

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#268015 23-Feb-2020 20:49
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I was able to txt my father in law a couple of weeks ago, Vodafone to Vodafone, but since then text messages don't arrive. I can call him, he can txt me, but I can't txt him.

 

It's not important enough for me to call Vodafone and talk to first level customer support. If I provide time and phone number details is anyone able to check if the system thinks the messages were delivered? He uses a very simple phone, I don't see any blocking or anything on it.


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Linux
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  #2426058 23-Feb-2020 22:37
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I suspect he has added your number in error to the blacklist / SPAM block on the handset

 

Basic handsets like my Dads has the SPAM option look under message settings, He had the same issue a few weeks back with SMS from Mum not showing up




HamishOneNZ
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  #2426268 24-Feb-2020 12:29
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Hey timmmay,

 

 

 

Can you please email onlinecare@vodafone.com with your number, along with your father in laws as well as the time and dates of the text messages you've sent and we'll take a look into this from our end for you.





Kind regards,

 

Hamish

 

One New Zealand


timmmay

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  #2426790 25-Feb-2020 11:04
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Thanks @HamishVF. Is the correct email address vodafone.com or at Vodafone.co.nz? 




HamishOneNZ
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  #2426795 25-Feb-2020 11:16
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Hi,

 

Onlinecare@vodafone.com is the correct email address, in the subject line can you please put 'ATTN: Hamish'.





Kind regards,

 

Hamish

 

One New Zealand


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  #2426808 25-Feb-2020 11:32
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@timmmay Before emailing I suggest you go back to the handset and check again before wasting the time of VF staff

 

And make sure the INBOX in not full of SMS


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  #2426809 25-Feb-2020 11:32
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timmmay:

 

Thanks @HamishVF. Is the correct email address vodafone.com or at Vodafone.co.nz? 

 



vodafone.co.nz (personal) shut down long time ago and not used by staff 


 
 
 
 

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timmmay

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  #2426815 25-Feb-2020 11:40
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Thanks. I've already checked for spam settings but will have another look before I email.

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  #2426827 25-Feb-2020 12:02
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Just to add a "You are not alone reply"

 

I am having the same issue and have sent an email to VF Onlinecare. If anyone else is having similar issues then I guess it would be good for VF to have an idea of the size of the problem. I certainly don't think it would be "wasting the time of VF staff". Just my thoughts.

 

 


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