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Geektastic

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#268370 16-Mar-2020 09:31
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I am trying to call Carterton District Council.

 

Every time I dial them, I get silence for about 45 seconds then "The number you have called is not currently active"

 

 

 

It seems unlikely that CDC have failed to pay their phone bill so what might cause that?






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SirHumphreyAppleby
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  #2439032 16-Mar-2020 10:18
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Could be a variety of things.

 

The call could going to a call group or IVR and the media (menu or hold music) isn't being played. Nobody is answering or the IVR is timing out, so the call is being handed to a nonexistent answering phone extension, resulting in the error message.

 

 


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