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57 posts

Master Geek


#26907 6-Oct-2008 23:35
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Hi all,
I have been experiencing a lot of frustration with my Vodafone-supplied internet connection (via DSL) recently. The symptoms include a large number of dropped connections on HTTP downloads. These are on transfers of typically 600MB - 1.2GB per file, over HTTP, from a variety of servers. The files are legitimate media downloads (I do media processing as part of my professional occupation.) Up until around the last week of September, these downloads had been running at near-100% reliability. I'd set them up, and come back 2-4 hours later and they'd be complete and intact. However, since the last week of September, the connections on these have been dropping anywhere from 5 times per minute to 1-2 times per hour.
The typical connection error is: Connection reset by peer.
I have eliminated a lot of possible causes. I've tried different DSL modem, network config, downloading machine, OS and browser. No change. The problems occur with a variety of servers running over a variety of IP routes.
Now the question that must be explored is: is vodafone doing traffic management/shaping on my connection -- because if they were, this is the kind of result I'd expect to see.
For reference; I'm on a 30GB per month unlimited-speed plan from Vodafone.
Please weigh in; have you noticed *sudden* change in connection reliability of HTTP streams on your Vodafone-supplied DSL plan. I'm not talking P2P here, just a single client-server connection with a single server.
I would like to collect some more information and opinions on this before I put questions to Vodafone. Hints on how to escalate this appropriately past Vodafone's front-line call centre would also be appreciated.
Regards,Phil.


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Uber Geek

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  #169506 7-Oct-2008 10:32
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Um... are you on the older Broadband 6 plan?

This might be better put on the Vodafone forum. There's plenty of support there.




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  #169546 7-Oct-2008 12:27

Can't say I've noticed on HTTP but pulling large files down via FTP are fine, can max out at 1.3MB/s natioanl and 700KB/sec international

Not sure if FTP would be included in any rate shaping either.. But thought Id post anyway :P

 
 
 
 


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  #169548 7-Oct-2008 12:33
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Well, I can download my daily 400MB Breakfast everyday just fine.

I'm on the Red network, so it comes through in 3 minutes :), but I'm interested in what your plan would be.




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Master Geek


  #169560 7-Oct-2008 12:54
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manhinli: Um... are you on the older Broadband 6 plan?

This might be better put on the Vodafone forum. There's plenty of support there.

Yes.. broadband 6.
I'm aware of Vodafone's forum, but I thought I'd poll people here for their experiences first.. since I figure that people here would more aware when some external influence (e.g. traffic shaping) is active rather than just problem on their own premises.

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  #169561 7-Oct-2008 12:59
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I have no problems with traffic at the time of my last post. My videos came at 12mbps consistently.

Nothing on my connection suggests that Vodafone is managing traffic.




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Ultimate Geek


  #169705 7-Oct-2008 21:34
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I'm having same issue as OP. Just changed from Orcon to VF Ultimate plan (not red network).





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  #169861 8-Oct-2008 13:47
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bleater:
manhinli: Um... are you on the older Broadband 6 plan?

This might be better put on the Vodafone forum. There's plenty of support there.

Yes.. broadband 6.
I'm aware of Vodafone's forum, but I thought I'd poll people here for their experiences first.. since I figure that people here would more aware when some external influence (e.g. traffic shaping) is active rather than just problem on their own premises.


You might want to change the plan you are on if you have Honephone with vodafone. Currently you are paying $100 - $10 (discount) for 30 gigs down/up FS/FS + 42.50 (homephone) = $132.50 per month.

If you were to change to BB ultiamte and add the ultimate pack bundle its $90 per month for 20Gb down/up FS/FS. Already thats saving you 42.50. Thats the charge for the home phone rental.

You probaly thinking "but i need 30GB.." Ultimate pack has a option if you go ver the 20gb to double data for $30 and you get 20Gb more.

Thus if you were to do that you would be paying $120 for homephone + BB for 40Gb full speed upload + download saving you $22.50 with 10Gb more usage.

Thought you might like to know


 
 
 
 


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Wannabe Geek


  #169864 8-Oct-2008 14:00
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also - HTTP downloads are same as they have been for months



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Master Geek


  #169885 8-Oct-2008 15:34
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vahina:
bleater: 
Yes.. broadband 6.
I'm aware of Vodafone's forum, but I thought I'd poll people here for their experiences first.. since I figure that people here would more aware when some external influence (e.g. traffic shaping) is active rather than just problem on their own premises.


You might want to change the plan you are on if you have Honephone with vodafone. ..
If you were to change to BB ultiamte and add the ultimate pack bundle its $90 per month for 20Gb down/up FS/FS. Already thats saving you 42.50. Thats the charge for the home phone rental.


Thanks.. but I got a 30 / month discount deal for 12 months. So it wouldn't be a saving.
The day my contract ends (only 1 month left to run) I am changing back to Telecom. Vodafone has been a total shambles. It took me 7 hours of waiting and call time just to get my connection moved between addresses. The only reason I changed to iHug in the first place was because of Xtra's horrendous overusage charges (11 months ago they were charging $20/GB vs $2/GB for excess usage on iHug). However Xtra seem to have resolved this now.

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  #169887 8-Oct-2008 15:40
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bleater: Thanks.. but I got a 30 / month discount deal for 12 months. So it wouldn't be a saving.
The day my contract ends (only 1 month left to run) I am changing back to Telecom. Vodafone has been a total shambles. It took me 7 hours of waiting and call time just to get my connection moved between addresses. The only reason I changed to iHug in the first place was because of Xtra's horrendous overusage charges (11 months ago they were charging $20/GB vs $2/GB for excess usage on iHug). However Xtra seem to have resolved this now.

Yeah, Vodafone helpdesk has been rated pretty low now.  ihug used to be alright with good hold times, but things have changed.

And Xtra still has $0.02/MB overage (=$20/GB) on their Pro plan - wonder when they will finally see the light on that...




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  #169909 8-Oct-2008 16:28
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manhinli:
And Xtra still has $0.02/MB overage (=$20/GB) on their Pro plan - wonder when they will finally see the light on that...


They already have, if you are on one of the Telecom Business Broadband plans. :)




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  #169912 8-Oct-2008 16:39
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cokemaster:
manhinli:
And Xtra still has $0.02/MB overage (=$20/GB) on their Pro plan - wonder when they will finally see the light on that...


They already have, if you are on one of the Telecom Business Broadband plans. :)

They're slightly more expensive and have a longer term, but yeah, that's true. Smile

I might reconsider my own broadband connection later in the future - a relative is moving in soon, and he really likes his Internet... I've blown 30GB a month myself, and unless Vodafone make something around 60GB available, I maybe forced to go somewhere else.




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Wannabe Geek


  #169914 8-Oct-2008 16:43
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manhinli: I've blown 30GB a month myself, and unless Vodafone make something around 60GB available, I maybe forced to go somewhere else.


try 160gb :P

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  #169917 8-Oct-2008 16:47
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vahina:
manhinli: I've blown 30GB a month myself, and unless Vodafone make something around 60GB available, I maybe forced to go somewhere else.


try 160gb :P

I don't go that far Laughing

Occasional ISO here and there as well as videos like YouTube and TVNZondemand. I don't game or download like mad.

I probably rate myself 7/10 for heavy use.


And today's download of Breakfast was smooth sailing too. No timeouts or disconnections, although I'm on the Red network, if there is a difference.




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  #169921 8-Oct-2008 16:55
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manhinli:And today's download of Breakfast was smooth sailing too. No timeouts or disconnections, although I'm on the Red network, if there is a difference.


Yeah there would be a difference (different backhaul to telecom/capacity etc), just depends if its noticable lol

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