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Topic # 26944 8-Oct-2008 06:55
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http://www.xnet.co.nz/cgi-bin/status.cgi?id=406 is BADLY affecting me.

Two days ago: weirdly I can load some websites in some browsers, but not others. Send some email, but not others (and all using the same SMTP server). Connect to some IM networks, but not others. It was really bizarre! I tried switching network gear, cables, restoring from backups - nothing worked. After an hour on hold trying to get an Xnet tech on the phone, I give up :-(

Yesterday: things are getting progressively worse - I can't send or receive my email using Gmail IMAP, despite Apple Mail's connection doctor reporting it can successfully connect and login to the Google mail servers, and being able to ping them. I can't use many webforms on various websites (e.g. Kiwibank online banking :-( ). I can't access Usenet. I can't send crash reports to Apple or third parties (I beta test various apps so I experience more than the average user's number of crashes). iTunes can't send Genius information. I can't login to many other sites.

Suffice to say things are VERY BAD. I can't work, I can't play, I can't communicate effectively :-(

Today: still no fix, things are even worse - more sites are not working, more services are inaccessible (e.g. IM, IRC, various online games).

Question: do you think I've good grounds for asking for at least the flat rate ($69.95 Xnet Fusion) part of my high end plan for this month back? Really I don't think I should pay anything for this month (I'm talking the per MB charge here) as I've just LOST more money in the past couple days than I would have paid WxC for this month's 'net access.

So what do you guys reckon is a reasonable response on my part? Cause I'm seriously pissed of and inconvenienced here.

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xpd

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  Reply # 169763 8-Oct-2008 07:45
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1) Its only 2 days and the network hasnt been down completely, so no, if anything you might get 1 day credited.
2) see here - http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=26913




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Geek
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Reply # 169779 8-Oct-2008 08:34
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I would say it's nice to know I'm not alone, but I wouldn't wish this on anyone. Luckily I'm not affected on this site so far, but the way things are going I'm wondering how long that'll last. More and more services and sites are becoming unusable as the hours roll by and I'm at wit's end :-( I REALLY hope WxC do something soon.

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  Reply # 169788 8-Oct-2008 09:15
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This has affected me aswell,

my msn isnt letting me logining on,



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Geek
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  Reply # 169789 8-Oct-2008 09:20
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It makes you wonder why it's just torrent plans affected...



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Geek
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Reply # 169818 8-Oct-2008 11:19
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The issue seems to have been solved - yay! Though network performance still sucks, but I'll take what I can get today, heh. I'm just happy I can email, post to Usenet, access online banking, etc again.

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