connection issue to ASB

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DimasikTurbo

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#269759 6-Apr-2020 15:36

Hi there,

I'm with vodafone and today can't open ASB site since morning. Can anyone confirm it works from VF broadband?

traceroute to www.asb.co.nz (140.168.252.24), 30 hops max, 60 byte packets
1 router.lan (192.168.88.1) 2.541 ms 4.116 ms 4.429 ms
2 121-74-183-254.telstraclear.net (121.74.183.254) 28.585 ms 28.078 ms 28.667 ms
3 vodafone1.ape.nzix.net (192.203.154.145) 28.476 ms 27.825 ms 28.444 ms
4 10ge0-48.core1.akl1.he.net (184.105.213.230) 196.529 ms 196.470 ms 196.460 ms
5 10ge2-3.core1.syd1.he.net (184.105.213.229) 196.438 ms 195.909 ms 196.394 ms
6 vocus-communications.10gigabitethernet2-20.core1.syd1.he.net (64.71.180.154) 53.175 ms 31.773 ms 36.607 ms
7 be112.cor01.syd11.nsw.vocus.network (114.31.192.38) 33.584 ms 33.586 ms 33.563 ms
8 be101.bdr01.syd11.nsw.vocus.network (114.31.192.83) 32.989 ms 33.498 ms 33.466 ms
9 49.255.93.14 (49.255.93.14) 36.387 ms 36.366 ms 54.797 ms
10 po110.bs-b.sech-syd3.netarch.akamai.com (23.57.108.245) 54.693 ms po110.bs-a.sech-syd3.netarch.akamai.com (23.57.108.243) 54.169 ms po110.bs-b.sech-syd3.netarch.akamai.com (23.57.108.245) 54.655 ms
11 a72-52-1-149.deploy.static.akamaitechnologies.com (72.52.1.149) 54.632 ms 54.614 ms 54.591 ms
12 ae121.access-a.sech-syd3.netarch.akamai.com (23.57.108.251) 34.261 ms 33.693 ms ae120.access-a.sech-syd3.netarch.akamai.com (23.57.108.249) 33.657 ms
13 a69-192-6-136.deploy.static.akamaitechnologies.com (69.192.6.136) 33.618 ms 33.581 ms 33.217 ms
14 * * *
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To check connection i do:

telnet www.asb.co.nz 80

telnet www.asb.co.nz 443

both time out eventually.

Last week i had similar issue with twitter site where static assets (JS/CSS) could not be loaded from EdgeCast CDN that twitter uses. It resolved itself in a couple of days so i didn't bother to look into it.

richms

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#2455965 6-Apr-2020 15:45

Im on voyager and it loads and works fine, getting to the same final hop to respond that you get.

PS C:\Users\richard> tracert www.asb.co.nz

Tracing route to www.asb.co.nz [140.168.252.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.16.2.1
2 1 ms 1 ms 4 ms lo-vprn-100.br1.mdr.vygr.net [114.23.3.255]
3 1 ms 2 ms 2 ms ae-0-621.cr1.mdr.vygr.net [114.23.3.230]
4 2 ms 3 ms 2 ms 114.23.3.249
5 2 ms 2 ms 2 ms as4826.auckland.megaport.com [43.243.22.18]
6 25 ms 25 ms 25 ms be11.cor01.alb01.akl.nz.vocus.network [114.31.202.48]
7 32 ms 31 ms 31 ms be201.cor01.syd11.nsw.vocus.network [114.31.202.53]
8 26 ms 26 ms 26 ms be100.bdr01.syd11.nsw.vocus.network [114.31.192.81]
9 26 ms 26 ms 26 ms 49.255.93.14
10 27 ms 26 ms 26 ms po110.bs-a.sech-syd3.netarch.akamai.com [23.57.108.243]
11 * * * Request timed out.
12 31 ms 29 ms 28 ms ae120.access-a.sech-syd3.netarch.akamai.com [23.57.108.249]
13 27 ms 26 ms 27 ms a69-192-6-136.deploy.static.akamaitechnologies.com [69.192.6.136]
14 * * * Request timed out.
15 * * * Request timed out.
16 * *

Richard rich.ms

dasimpsonsrule

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#2456073 6-Apr-2020 17:06

I have come across this issue before. We found out that ASB use brightcloud protection on their website, so if brightcloud decides to blacklist your IP address then you loose access to their site. You can check your IP here: https://www.brightcloud.com/tools/url-ip-lookup.php.

To fix it we emailed brightcloud and they eventually unblocked our IP address, but I do remember it took about a week for them to look into it and remove the block.

michaelmurfy

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#2456078 6-Apr-2020 17:11

As above.

Also if you've suddenly lost access within the last 24hrs 2 things:
1) Were you doing anything potentially dodgy?
2) Scan your PC's for malware using Malwarebytes.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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DimasikTurbo

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#2456091 6-Apr-2020 17:28

dasimpsonsrule:

I have come across this issue before. We found out that ASB use brightcloud protection on their website, so if brightcloud decides to blacklist your IP address then you loose access to their site. You can check your IP here: https://www.brightcloud.com/tools/url-ip-lookup.php.

To fix it we emailed brightcloud and they eventually unblocked our IP address, but I do remember it took about a week for them to look into it and remove the block.

this is it, my IP address look up shows "Scanners alert", not sure what that means. I submitted request to change the status of my IP. Any ides what could trigger this? I haven't used any network scanners recently.

Linux

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#2456094 6-Apr-2020 17:32

Scan your computers with Malwarebytes free home edition

michaelmurfy

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#2456104 6-Apr-2020 17:40

I haven't used any network scanners recently.

You saying you have been using network scanners in the past? If you have, this is considered abuse and depending on the target of your scan this is how you end up on blocklists.

HP

Shop now for HP laptops and other devices (affiliate link).

snnet

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#2456159 6-Apr-2020 19:23

DimasikTurbo:

this is it, my IP address look up shows "Scanners alert", not sure what that means. I submitted request to change the status of my IP. Any ides what could trigger this? I haven't used any network scanners recently.

Is your IP address static? Perhaps it's blocked someone else?

yitz

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#2456163 6-Apr-2020 19:30

router.lan (192.168.88.1)

Is that a Mikrotik router and have you firewalled it correctly?

DimasikTurbo

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#2456172 6-Apr-2020 20:14

So, i have run Malwarebytes on desktop win 10, it reported a few PUP.Optional https://blog.malwarebytes.com/detections/pup-optional/

I will check my wife's laptop with Win 10 later on.

IP is dynamic and last time it was changed on the 12th of March and on the 4th of Feb before that. Router is Mikrotik with router os v6.45.3 (i think it is up to date), besides disabling some services and setting admin password i haven't changed much. Default firewall settings look okay to me.

On a positive note, i can access ASB again. BrightCloud reports my IP as clean.