HFC Max - Connection Drops out Intermittently

Forums › One New Zealand (including Vodafone, WxC, Farmside) › HFC Max - Connection Drops out Intermittently

theflinch

44 posts

Geek

#269770 7-Apr-2020 11:28

The last few weeks the internet has been dropping out and we keep having to restart the HFC modem (not the Ultrahub) to get it going again.

Is anyone else on HFC (FibreX) having the same issue?

Really dread contacting the VF helpdesk as I had a couple really bad experiences and would rather switch provider...or commit seppuku. Just kidding. VF isn't worth committing any kind of suicide over.

The last time this happened the line was tested, the Cable modem swapped although that didn't resolve the issue. The issue just sort of went away.

I've switched out my own router to the Ultrahub, but it's still happening.

Also now that we're all working from home the drop outs are causing issues to our workflow.

I can't describe in words how much I absolutely hate vodafone at the moment. While typing this our internet dropped out again. They must know I hate them so are just f!@#ing with me.

1 | 2

2691 posts

Uber Geek

Trusted

#2456380 7-Apr-2020 11:36

Hi Jason (@theflinch) … where are you located?

I'm in Thorndon, Wellington on Voda HFC (200mbps) and 'net hasn't skipped a beat for ages, and it gets a hammering for streaming too lately 😊

MyHeritage

Shop MyHeritage and uncover your origins and find new relatives with a simple DNA test. (affiliate link).

Linux

10294 posts

Uber Geek

Trusted

Lifetime subscriber

#2456385 7-Apr-2020 11:38

This type of fault is generally just a poor connection and should really should be looked into by Downers, Take a note of times / dates internet drops out and when you have a handful of examples call and log a fault with VodafoneNZ

theflinch

44 posts

Geek

#2456399 7-Apr-2020 12:05

Linux:

This type of fault is generally just a poor connection and should really should be looked into by Downers, Take a note of times / dates internet drops out and when you have a handful of examples call and log a fault with VodafoneNZ

yeah. we've been through all that the last time and it was sooo painful. Actually the techs who came over and the 2nd level (?) guys on the phone were pretty good. But that was after a few frustrating calls to the 1st level and then posting to here and the VF community page before someone actually got on to it.

https://www.geekzone.co.nz/forums.asp?forumId=40&topicId=252867

I did brave a call to the helpdesk a few minutes ago. He did something to the HFC modem. Waiting to see what happens. Feels like deja vu though.

theflinch

44 posts

Geek

#2456400 7-Apr-2020 12:07

Rickles:

Hi Jason (@theflinch) … where are you located?

I'm in Thorndon, Wellington on Voda HFC (200mbps) and 'net hasn't skipped a beat for ages, and it gets a hammering for streaming too lately 😊

Sweet, thanks for responding. The tech I just spoke to on the phone advised there aren't any issues on our node up here in UH.

Linux

10294 posts

Uber Geek

Trusted

Lifetime subscriber

#2456403 7-Apr-2020 12:12

There maybe no issues on the serving node but that means nothing you still have the HFC cable running from the node to your house that needs to be checked

ajw

1840 posts

Uber Geek

#2456411 7-Apr-2020 12:34

HFC fine here in Stokes Valley 700 to 900 down and reliable as.

theflinch

44 posts

Geek

#2456564 7-Apr-2020 16:40

Linux:

There maybe no issues on the serving node but that means nothing you still have the HFC cable running from the node to your house that needs to be checked

That got checked the last time. Hope nothing happened to it since. Oh well will see how we go.

theflinch

44 posts

Geek

#2456566 7-Apr-2020 16:44

ajw:

HFC fine here in Stokes Valley 700 to 900 down and reliable as.

Sweet thanks for posting.

GazzaGazza

61 posts

Master Geek

#2457646 8-Apr-2020 18:38

Ngaio Wellington. HFC Max. Dropping out up to a dozen times a day at present. Its been getting worse over the past few weeks. We had techs here twice late last year to work on our street side connection, had good service generally. Back in the same hole again now, unless it's a network issue...

lurker

804 posts

Ultimate Geek

Lifetime subscriber

#2457685 8-Apr-2020 19:10

Yes I have it too but in Christchurch. Goes down about once a day, have to reboot modem to get it going again. Always at the worst time too lol

Like you, dread phoning up about it lol so just putting up with it for now

quickymart

11179 posts

Uber Geek

ID Verified

#2457748 8-Apr-2020 19:53

Fibre is calling...

theflinch

44 posts

Geek

#2457756 8-Apr-2020 20:05

quickymart:

Fibre is calling...

:)

and another ISP?

quickymart

11179 posts

Uber Geek

ID Verified

#2457887 9-Apr-2020 07:37

That too!

GazzaGazza

61 posts

Master Geek

#2459052 10-Apr-2020 17:57

Anyone on HFC Max in Wellington, can you run a speedtest? I noticed yesterday that we're getting just 200mb down. 100 up is to spec. Any throttling going on during the lockdown?

Linux

10294 posts

Uber Geek

Trusted

Lifetime subscriber

#2459059 10-Apr-2020 18:09

GazzaGazza:

Anyone on HFC Max in Wellington, can you run a speedtest? I noticed yesterday that we're getting just 200mb down. 100 up is to spec. Any throttling going on during the lockdown?

@GazzaGazza How are where are you testing to? Please provide more information

1 | 2