something wrong with vodafone today?

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alvstar2001

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#26979 9-Oct-2008 09:26

777, and 0800 # aint working
getting an error "the number you have currently called is not active"
with 777, i/c- rnr x 3 than silence or error msg

alvstar2001

psychrn

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#170071 9-Oct-2008 09:41

777 goes nowhere-blank, no noise no message at all.!!
Ill twitter this as there is a vf rep on my list

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psychrn

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#170083 9-Oct-2008 10:10

Just placed a post re this in VF forums.
They must have been writing at same time.
They are awre of this issue and Engineers are wporking on it.
The 0800 number is operational apparently

GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH

paradoxsm

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#170086 9-Oct-2008 10:13

Same, I was trying to hold a pile of calls through the train tunnels this morning and was thinking I had some major problem at my end, I ended up using 444.

MYA has been doing some funky stuff for the last two days for SMS, web and voice.

NewTeach

73 posts

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#170130 9-Oct-2008 13:00

They seem to have probs alright...I have been unable to 'top-up' using a prepay voucher since midnight last night...and Customer services guy said all would be fixed in an hours time, only problem is, that was at 8am this morning and now it's 1pm and I still can't top up. You'd think if they were smart they would let people know that there was a problem either on their website or with some recorded message on the 777 number instead of letting people like me get frustrated and consider other providers...lol

ninjabear

460 posts

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#170142 9-Oct-2008 13:23

Ha at least you were able to talk to them

Im on account you see and I was trying to talk to them maybe they can top up my friend's prepay number

I call 777.Press 0 and then press 1 .It asked me for my pin follow by the hash key.I type it in follow by the hash.It makes a call sound then the female computer voice said "Thank you for calling vodafone goodbye" and the call hangs up

So i try again this time just pressing the hash key.The female computer voice again says " Thank you for calling vodafone goodbye"

I had to ring using my landline for it to work and the guy ask me for my pin number.Whats the point of validating your pin when your ask to validate your pin?

manhinli

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#170143 9-Oct-2008 13:28

Vodafone don't promote this yet - but they do post some Network issues at the Vodafone forum.

It's good to also use the RSS feed that they provide from this.

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NewTeach

73 posts

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#170144 9-Oct-2008 13:30

Ha...I think I can beat that... I had Zero balance on my prepay, I got through and entered the Prepay voucher number to top up, then nothing happened...then I get a message saying that I should speak to a customer service representative...then I get a message saying that I cannot speak to a customer service representative because of insufficient credit on my prepay account.....AHHHH HANG ON...I was there to top up in the first place wasn't I.....Reaching for the telecom mobile...

sbiddle

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#170145 9-Oct-2008 13:31

NewTeach: They seem to have probs alright...I have been unable to 'top-up' using a prepay voucher since midnight last night...and Customer services guy said all would be fixed in an hours time, only problem is, that was at 8am this morning and now it's 1pm and I still can't top up. You'd think if they were smart they would let people know that there was a problem either on their website or with some recorded message on the 777 number instead of letting people like me get frustrated and consider other providers...lol

Yes. How hard could it be to put a message saying that topups aren't working rather than people trying continually and not knowing why it fails?

NewTeach

73 posts

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#170147 9-Oct-2008 13:36

Hey vodafone forum is the place to look for Vodafone's HIDDEN Network Issues. Thanks for the idea psychrn
Check here http://forum.vodafone.co.nz/ then look in Network issues