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2 posts

Wannabe Geek


#269860 11-Apr-2020 21:01
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Hi,  We have had a new cell phone tower built and operating in our rural locality, however I cannot get my samsung note5 phone to connect to it to make voice calls.

 

It will connect for data no problem so I can browse the internet, send and receive txts etc. My phone operates perfectly normally in other locations connected to other towers while in town etc I just

 

have an issue with this new tower where I live in a rural locality.

 

I am within direct sight of the tower and only 4 kms distance from it.

 

Two of my neighbours, one who is on Vodafone (like me) and the other on Spark are having no problem at all, while a third neighbour who is with Spark is having the same issue as me.

 

I have gone through my phone connections settings making sure it is on 4g and also checked that the phone is registered with vodafone , which it says it is, which figures as otherwise

 

I would not get data transmission.

 

I have tried tuning the phone on and off and also removing and replacing the sim card.

 

When in I go into the phone settings,connections,mobile networks,network operators,search networks it will scan for operators and comes up with Spark, 2 degrees and vodafone whom it says I m registered with  

 

which is correct so all good there.

 

I have run out of ideas so would really appreciate some help with this.

 

 

 

Thanks

 

Chris


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  #2459569 11-Apr-2020 21:08
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RCG sites are 4G only. For voice over 4G they rely on VoLTE, and your phone does not have VoLTE.

 

Elsewhere when you make a call it will fallback to 3G circuit switched for voice,

 

 

 

 


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  #2459592 11-Apr-2020 21:34
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Have you talked to Vodafone?

 

Your phone is nearly a 5 year old model.

 

Maybe Vodafone can offer you an upgrade to suit the tower :-)

 

 

 

 





Gordy


 
 
 
 


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  #2459605 11-Apr-2020 22:01
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@chris100 The Samsung Note5 does not support VoLTE which is Voice over LTE / 4G so no setting on your phone is going to fix this issue! You need a later model phone!



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Wannabe Geek


  #2459652 12-Apr-2020 08:08
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Linux: @chris100 The Samsung Note5 does not support VoLTE which is Voice over LTE / 4G so no setting on your phone is going to fix this issue! You need a later model phone!

 

 

 

Thanks for your comment.

 

Just to confirm then:

 

That must mean that all other towers where my voice calls work are both 3g and 4g while the new tower built here is only 4g?


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  #2459659 12-Apr-2020 08:35
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Correct.


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  #2459661 12-Apr-2020 08:38
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Some people would love the no calls and only data on a mobile :P

 

One way to stop the spam calls


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  #2459692 12-Apr-2020 10:09
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chris100:

Linux: @chris100 The Samsung Note5 does not support VoLTE which is Voice over LTE / 4G so no setting on your phone is going to fix this issue! You need a later model phone!


 


Thanks for your comment.


Just to confirm then:


That must mean that all other towers where my voice calls work are both 3g and 4g while the new tower built here is only 4g?



@chris100 yes 100% correct some RCG towers have had 3G put on them but very few

Where are you located approximately?

 
 
 
 


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  #2459725 12-Apr-2020 11:35
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The lack of 3G is seen as a pretty major failing of the whole design of the RCG project. It does mean a significant percentage of NZers will have no calling ability while in these regions as their phones don't support VoLTE, and 100% of inbound roamers won't either. For things such as calling 111 this is seen as a major issue by some.

 

 


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  #2459728 12-Apr-2020 11:40
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sbiddle:

 

The lack of 3G is seen as a pretty major failing of the whole design of the RCG project. It does mean a significant percentage of NZers will have no calling ability while in these regions as their phones don't support VoLTE, and 100% of inbound roamers won't either. For things such as calling 111 this is seen as a major issue by some.

 

 

It's not even that though... the lack of ability for these settings to be pushed by the network is just plain stupid.

 

ends up only being flagship devices or new devices get activated for it





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #2459734 12-Apr-2020 11:45
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sbiddle:

 

The lack of 3G is seen as a pretty major failing of the whole design of the RCG project. It does mean a significant percentage of NZers will have no calling ability while in these regions as their phones don't support VoLTE, and 100% of inbound roamers won't either. For things such as calling 111 this is seen as a major issue by some.

 

 

Not much inbound roaming happening at the moment :P


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Ultimate Geek


  #2459762 12-Apr-2020 12:43
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sbiddle:

 

The lack of 3G is seen as a pretty major failing of the whole design of the RCG project. It does mean a significant percentage of NZers will have no calling ability while in these regions as their phones don't support VoLTE, and 100% of inbound roamers won't either. For things such as calling 111 this is seen as a major issue by some.

 

 

 

 

Oh wow I actually didn't realise it was deliberately designed that way. Is there a particular reason why? Just not worth the extra cost deploying 3G gear?





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  #2459764 12-Apr-2020 12:49
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antonknee:

 

sbiddle:

 

The lack of 3G is seen as a pretty major failing of the whole design of the RCG project. It does mean a significant percentage of NZers will have no calling ability while in these regions as their phones don't support VoLTE, and 100% of inbound roamers won't either. For things such as calling 111 this is seen as a major issue by some.

 

 

 

 

Oh wow I actually didn't realise it was deliberately designed that way. Is there a particular reason why? Just not worth the extra cost deploying 3G gear?

 

 

It's legacy tech, cheaper to build without but the biggest thing IMO is It's also nowhere near as ideal of a deployment design (the bandwidth isn't shared over the 3 providers) as the Multivendor tech used for LTE 

 

 

 

 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #2459798 12-Apr-2020 13:46
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antonknee:

 

Oh wow I actually didn't realise it was deliberately designed that way. Is there a particular reason why? Just not worth the extra cost deploying 3G gear?

 

 

Perhaps RCG sites are 4G only short term and making way for 5G deployment in the future...





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  #2459825 12-Apr-2020 14:11
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Gordy7:

 

antonknee:

 

Oh wow I actually didn't realise it was deliberately designed that way. Is there a particular reason why? Just not worth the extra cost deploying 3G gear?

 

 

Perhaps RCG sites are 4G only short term and making way for 5G deployment in the future...

 

 

5G upgrades are easy, but won't sort the voice issue, and in some areas would be a challenge to some RCG sites where backhaul is still an issue.

 

I'd be really surprised if we get anywhere close to large scale VoLTE roaming within the next 2 years, there are so many challenges to it from a technical perspective. Like breakout data roaming writing a spec is the easy part..


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  #2459895 12-Apr-2020 14:48
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sbiddle:

 

5G upgrades are easy, but won't sort the voice issue, and in some areas would be a challenge to some RCG sites where backhaul is still an issue.

 

I'd be really surprised if we get anywhere close to large scale VoLTE roaming within the next 2 years, there are so many challenges to it from a technical perspective. Like breakout data roaming writing a spec is the easy part..

 

 

On further reading I see that voice using VoLTE appears to be required for 4G and 5G.

 

So the OP is really stuck with requiring a newer phone that supports VoLTE and a service if and when it arrives :-)





Gordy


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