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#270060 21-Apr-2020 12:56
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Does anyone know what time of day that Vodafone tries to renew a prepay plan?

 

Mother in law is on a $20 prepay plan, so I topup her account the night before, in lieu of it renewing the next day. Unfortunately, if she's already run out of txt/calls, she ends up going into that credit, the renew fails, she stays on casual rates, until a few days later when she tells me her "phone isn't working".

 

I tend to topup the night before so she doesn't lose any carry over calls/data/txt.


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  #2467046 21-Apr-2020 13:01
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@nate The audit job starts on Surepay at 1am and finishes around 1:10am


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  #2467047 21-Apr-2020 13:04
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Pure guesses here but I'd say its either midnight on the day it renews or the exact time the previous plan was purchased in which case you might have to ask a CSR

 

Oops, nevermind, it appears to be an illogical time altogether 不不不不


 
 
 
 




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  #2467048 21-Apr-2020 13:04
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Linux:

 

@nate The audit job starts on Surepay at 1am and finishes around 1:10am

 

 

So... if I was to top up late on the night before hand, I should be fine?

 

I know the system retries later on, I assume by the time it retries, any carry over calls/txt/data are already lost?

 

Cheers


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  #2467058 21-Apr-2020 13:15
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nate:

 

Linux:

 

@nate The audit job starts on Surepay at 1am and finishes around 1:10am

 

 

So... if I was to top up late on the night before hand, I should be fine?

 

I know the system retries later on, I assume by the time it retries, any carry over calls/txt/data are already lost?

 

Cheers

 

 

@nate As long as the connection has enough credit when audit runs the Prepay bundle should renew but.....

 

The issue I have investigated myself when they did not renew was ' credit reservation ' and to be honest I don't want to go into the finer details but this may cause an issue

 

Say the package that is going to renew is $19 but you have a balance of say $19.15 cents and you are out of data from your included $19 bundle the platform can reserve some credit from the prepay balance (customer still sees the $19.15 cents) but the balance in the back ground could be $18.90 cents so of course the $19 bundle does not renew

 

Edit: credit is only held for data




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#2467064 21-Apr-2020 13:23
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Perfect, thanks for all your info. All very helpful! :)


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  #2467065 21-Apr-2020 13:23
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The only way to tell why the package did not renew is quite complex and requires special access and reading of the AMA records (decode) from off the actual platform or another tool very few staff have access to or we are just guessing

 

To understand these records you need to understand packages / discount ID's / and many other things around the charging records it's way more than reading just some basic .txt file


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  #2467067 21-Apr-2020 13:25
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snnet:

 

Pure guesses here but I'd say its either midnight on the day it renews or the exact time the previous plan was purchased in which case you might have to ask a CSR

 

Oops, nevermind, it appears to be an illogical time altogether 不不不不

 

 

@snnet Surepay is a very complex beast I worked on the actual platform for a number of years even down to the hardware level in the data centre

 

Edit: and the time was logical as other jobs ran right on mid night for about 40 minutes if I remember correct


 
 
 
 


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  #2467074 21-Apr-2020 13:33
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@nate 2degrees allows the addons to be on hold for 90 days without losing anything which is fantastic


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  #2467121 21-Apr-2020 14:42
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I thought you could use autopay for this, so that the pack is automatically paid for at the time it is applied
This is to avoid exactly what happened to OP



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  #2467126 21-Apr-2020 14:50
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shk292: I thought you could use autopay for this, so that the pack is automatically paid for at the time it is applied
This is to avoid exactly what happened to OP

 

I had that setup originally, but due to family issues, I need to keep a much closer eye on topups :)

 

Inlaws!


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  #2467161 21-Apr-2020 15:41
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Don't get me started on Vodafone auto topup!

Give me nightmares

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