Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1083 posts

Uber Geek


#270212 28-Apr-2020 17:07
Send private message quote this post

My parents are in a semi rural (life style block) area, Hunua in Auckland and are having major issues with the reliability of their internet.  They will lose connection to the internet either completely or to an extent that it will become unusable

 

Mum has been on the line with vodafone and apparently sales has suggested that they might be better off with VDSL rather than ADSL which seems strange to me.

 

They have recently been issued a new modem which hasn't fixed the reliability issues.  When she first installed it she was getting speeds 19.7 Mbps down 1.06 Mbps up

 

Given I can't go out there what do I need to ask her to try to narrow down what might be causing the issue.





Create new topic
6357 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2472905 28-Apr-2020 17:13
Send private message quote this post

Bet it is junction corrosion, no new router will help that.  Chorus needs to go out and look.




1083 posts

Uber Geek


  #2472907 28-Apr-2020 17:26
Send private message quote this post

Is there a way of diagnosing this remotely or at least narrowing it down?




 
 
 
 


7623 posts

Uber Geek

Trusted
Subscriber

  #2472908 28-Apr-2020 17:27
Send private message quote this post

Can you login to the router remotely, see the dsl stats and sync rates.

Cyril

5689 posts

Uber Geek

Trusted
Lifetime subscriber

  #2472910 28-Apr-2020 17:28
Send private message quote this post

What's the internal wiring like?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


7623 posts

Uber Geek

Trusted
Subscriber

  #2472916 28-Apr-2020 17:40
Send private message quote this post

Folks surname not Goff by any chance, but hey if they have VDSL that is only achieving 1M up and <20M down then often moving to ADSL is more stable, but clearly indicates they are on a longer than desirable line for DSL, purhaps you can point them in the direction of a WISP as per the Goff article. This of course assumes their internal wiring is not the root cause of these issues and if they get that sorted they shoot up to 40/10.

 

Cyril


'That VDSL Cat'
12356 posts

Uber Geek

Trusted
Spark
Subscriber

  #2472917 28-Apr-2020 17:41
Send private message quote this post

blackjack17: Is there a way of diagnosing this remotely or at least narrowing it down?

 

Yes, the steps to do this are as follows.

 

 

 

1. Validate it's not wifi issues.

 

2. Have your parents find the phone like object and listen to the dialtone, see if it crackles.

 

3. Have your parents add you as a authority on the account (this helps alot in the next steps)

 

4. Call the RSP and ask them to do a line test.

 

5. Upon RSP's results, decide on the next best step.

 

 

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


791 posts

Ultimate Geek

Trusted

  #2472934 28-Apr-2020 18:21
Send private message quote this post

coffeebaron: What's the internal wiring like?


Are you still saving the world one master filter at a time?

 
 
 
 


50 posts

Geek


  #2473020 28-Apr-2020 20:18
Send private message quote this post

dylanp:
coffeebaron: What's the internal wiring like?


Are you still saving the world one master filter at a time?

 

And why not?  Depending on what is in your house, a master filter makes a huge difference.




1083 posts

Uber Geek


  #2473038 28-Apr-2020 20:53
Send private message quote this post

hio77:

 

blackjack17: Is there a way of diagnosing this remotely or at least narrowing it down?

 

Yes, the steps to do this are as follows.

 

 

 

1. Validate it's not wifi issues.

 

2. Have your parents find the phone like object and listen to the dialtone, see if it crackles.

 

3. Have your parents add you as a authority on the account (this helps alot in the next steps)

 

4. Call the RSP and ask them to do a line test.

 

5. Upon RSP's results, decide on the next best step.

 

 

 

 

Don't think it is wifi but no computers with a lan port to check.

 

Dial tone is fine

 

hmmm might take a while

 

 

 

I was able to talk her through getting into the modem and finally found the line stats

 

 

 

current rate 23529 kbps   1215 kbps  

 

Max rate 23644 kbps     1335 kbps  

 

S-To-N Ratio 10.5 dB     9.6dB

 

Attenuation 13.5 dB    6.7 dB

 

power 18.1 dBm      10.1 dBm

 

 

 

Chorus came out a couple of weeks ago and said the wiring was fine and the modem was the issue (he didn't go into the house), vodafone then sent out the new modem.

 

To complicate things they have a sure signal plugged in as mobile coverage is average with dead spots if you walk around.  This leads them to confuse copper internet with mobile internet and mobile phone quality.

 

So when she is trying to explain things and throws around 3g, 4g, adsl, vdsl terms and gets quite confused.

 

 

 

When it works it seems fine but then it seems to cut in and out.  She was sending me photos of the modem screens and sometimes they could come straight through and other times it would take 4 to 5 minutes.

 

She is working from my place tomorrow so i might get her to call vodafone from here

 

 





7623 posts

Uber Geek

Trusted
Subscriber

  #2473130 29-Apr-2020 08:56
Send private message quote this post

Hi, so those stats are saying your 1km from the cabinet/exchange and speeds for ADSL are at max, and noise margins are good. Based on that I would expect you could see better results from VDSL, but nothing flash, as your 1km away.

 

However what it does not tell me is are there other things across the line that are causing things to get worse from time to time, ie alarm panel or phone device and no proper DSL filtering in place. Obviously there also could be a bad joint that is causing drop outs as moisture and temp move about.

 

So if it were me, I would check the house wiring, even though Chorus say its fine, there could be something randomly across the line they missed, and if you clean it up ask to go back to VDSL and see if it maintains a stable connection.

 

Cyril


'That VDSL Cat'
12356 posts

Uber Geek

Trusted
Spark
Subscriber

  #2473135 29-Apr-2020 09:02
Send private message quote this post

Looks like upstream congestion, which for remote working wouldn't surprise.

 

 

 

Switch to VDSL.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




1083 posts

Uber Geek


  #2473144 29-Apr-2020 09:21
Send private message quote this post

cyril7:

 

Hi, so those stats are saying your 1km from the cabinet/exchange and speeds for ADSL are at max, and noise margins are good. Based on that I would expect you could see better results from VDSL, but nothing flash, as your 1km away.

 

However what it does not tell me is are there other things across the line that are causing things to get worse from time to time, ie alarm panel or phone device and no proper DSL filtering in place. Obviously there also could be a bad joint that is causing drop outs as moisture and temp move about.

 

So if it were me, I would check the house wiring, even though Chorus say its fine, there could be something randomly across the line they missed, and if you clean it up ask to go back to VDSL and see if it maintains a stable connection.

 

Cyril

 

 

 

 

They have never been on VDSL only ADSL.  So are you suggesting that they might actually be better off on VDSL?

 

They have no alarm and a single phone plugged in that has a filter (no master filter).

 

Their connection seems to go through spells, fine for times and then unusable.  The unusable times seems to be becoming more frequent and lasting longer each time.

 

 

 

Would asking vodafone for a line test be the next logical step? 





Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.