7/5/2020 Vodafone mobile down in the Tauranga area

Forums › One New Zealand (including Vodafone, WxC, Farmside) › 7/5/2020 Vodafone mobile down in the Tauranga area

wongtop

562 posts

Ultimate Geek

#270391 7-May-2020 11:09

Hi,

My phone won't connect to the Vodafone mobile network at home (Papamoa, Tauranga) this morning. Is anyone else having similar issues? Tried flight mode on and off, phone on and off, with no success.

1 | 2

1179 posts

Uber Geek

Lifetime subscriber

#2478513 7-May-2020 11:11

Possibly this

https://www.stuff.co.nz/business/121435291/two-fibre-cable-breakages-cut-off-vodafone-customers

https://www.vodafone.co.nz/help/network-status/ (Scroll to the bottom)

regards,
Clint

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

msukiwi

2399 posts

Uber Geek

Lifetime subscriber

#2478519 7-May-2020 11:13

Vodafone have some fibre breaks currently..... everything affected.

https://www.stuff.co.nz/business/121435291/two-fibre-cable-breakages-cut-off-vodafone-customers

"Vodafone customers across central and eastern parts of the North Island have been cut off from broadband and mobile services."

Linux

11214 posts

Uber Geek

Trusted

Lifetime subscriber

#2478526 7-May-2020 11:31

@wongtop

Spade fade

" Spokeswoman Nicky Preston said a road-working contractor had accidentally cut a major fibre-optic cable "

JarrodM

969 posts

Ultimate Geek

#2478537 7-May-2020 12:09

Getting lots done working from home today in Napier, not! Trying to decide if I should go for a walk, knowing my luck it’ll come back up just after I leave!

vexxxboy

4235 posts

Uber Geek

#2478558 7-May-2020 12:49

would explain why some businesses were cash only in Rotorua , people getting coffee were not happy.

Common sense is not as common as you think.

myfullflavour

896 posts

Ultimate Geek

Trusted

Full Flavour

#2478563 7-May-2020 12:56

Pretty good argument here to have your fixed-line internet with one provider and your mobile with another...

richms

27982 posts

Uber Geek

Trusted

Lifetime subscriber

#2478564 7-May-2020 12:58

Pretty good argument for provider networks having redundant fiber networks.

Richard rich.ms

xpd

Geek @ Coastguard NZ
13703 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2478573 7-May-2020 13:05

Possibly coming back now....... client said their mobile has just come back to life.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree - kiwiblast.co.nz - Lego and more

Support Kiwi music! The People Black Smoke Trigger Like A Storm Devilskin

NZ GEEKS Discord______________________________

RunningMan

8882 posts

Uber Geek

#2478577 7-May-2020 13:14

richms:

Pretty good argument for provider networks having redundant fiber networks.

Sounds like there were two cuts, one near Napier, one near Matamata so the redundancy had already kicked in when the second went out.

Gilco2

1556 posts

Uber Geek

#2478580 7-May-2020 13:23

yep just after 9 mine went out on both internet and mobile and no idea why both went out at same time. With both down now way to find why and then midday news didnt mention it either. As Full Flavor said good point of having internet and cellphone from different providers so if Vodafone go out like this then good chance Spark still running

frankv

5678 posts

Uber Geek

Lifetime subscriber

#2478601 7-May-2020 13:56

Gilco2:

yep just after 9 mine went out on both internet and mobile and no idea why both went out at same time.

Cell towers connect to the rest of the network via the same fibres that carry internet traffic. You lose the fibre, you lose both.

antonknee

1133 posts

Uber Geek

#2478644 7-May-2020 14:39

I’m in Rotorua at the moment and sure enough No Service on my personal Vodafone mobile this morning.

Interestingly my work Spark mobile had no service all morning either... has since been restored this afternoon as well though. Great excuse to take a morning off work though.

tardtasticx

3075 posts

Uber Geek

#2478652 7-May-2020 14:54

Work had some sites quite badly affected. VF said one repair near Napier Is now fixed and the other later this arvo. Absolute worst luck for two unrelated cuts to occur at the same time.
They’re looking at a 3rd path for extra redundancy so hopefully things stay stable for a while. But I imagine it’ll be quite slow with everything going through the one funnel right now.

antonknee

1133 posts

Uber Geek

#2478654 7-May-2020 15:01

Absolutely blown away - I’ve just received a phone call from Carolyn at Vodafone who wanted to check my mobile was working correctly now and apologise for this morning’s outage. My mum (separate account) has also received a very similar phone call from someone else at Vodafone.

Cannot fault that for excellent customer service. Was fully expecting the outage to be resolved and then hear nothing of it. Ping @JasonParis - well done to the team on a proactive step here.

wellygary

8218 posts

Uber Geek

#2478657 7-May-2020 15:08

RunningMan:

richms:

Pretty good argument for provider networks having redundant fiber networks.

Sounds like there were two cuts, one near Napier, one near Matamata so the redundancy had already kicked in when the second went out.

Yeah, a Double cut,

Standard redundancy would be to go the "other way" on the cable but if you are between two cuts there is no way out...

1 | 2