[TelstraClear] Telstra and my new D-Link DIR615 router

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Telstra and my new D-Link DIR615 router - please help!

markmcc

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#27057 12-Oct-2008 12:51

I've recently moved to Wellington and have signed up with Telstra. As we use two laptops in our house I bought a D-Link DIR615 wireless router from Dick Smiths yesterday.

From reading other forums it appears there is a bit more to it than simply plugging the router in and working through the setup sequence as per the manual. There is clearly an issue; and all the setup software tells me is that the motorola modem supplied by Telstra is not compatible. Telstra are particularly unhelpful and the D-Link helpdesk costs $40!

Has anyone else had this issue? Can anyone help?

Thanks in advance

Mark

lchiu7

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#170717 12-Oct-2008 14:57

Should work. All you need to know are

1. your static ip address supplied by TCL - something along the lines of 203.97.xxx.yyy. In the WAN configuration for the router makes sure static IP is checked - this is different from DSL where the IP address is usually dynamic unless you are provided with a static one
2. your gateway address usually the same as your IP address except the last octet is .1
3. DNS addresses - from memory something like 203.96.152.4/12
4. Turn on DHCP for the router

Configure the router with those numbers, hook it to your Motorola modem, Plug in your laptop (try wired first), set the IP settings of the ethernet port to use automatic and DHCP and you should be away laughing

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

markmcc

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#170777 12-Oct-2008 20:28

Thank you very much for the reply.

I do however have another query - I type in 'http://196......etc to get to the router settings, but it never connects; it simply times out.

Any ideas why?

Mark

lchiu7

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#170786 12-Oct-2008 21:26

I am guessing it's because the IP address of your PC is not in the same subnet as the router. So your PC might be 192.168.1.100 while the router might be 192.168.0.1 (or whatever). You can do two things

1. Manually configure the IP address of your PC to be in the same subnet as your router (so in the example above 192.168.0.2)
2. Change the subnet mask from 255.255.255.0 to 255.255.0.0 on your PC

I am not expert in this area but it's worked for me. Others may comment also

For some reasons many routers come with IP address default which are not in a range one would expect

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Nety

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#170829 13-Oct-2008 10:46

markmcc: Thank you very much for the reply.

I do however have another query - I type in 'http://196......etc to get to the router settings, but it never connects; it simply times out.

Any ideas why?

Mark

Have you set the PC that you are using to connect to use DHCP? If it is the PC that was connected directly to the Telstra modem before then it will be set to a static address.

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markmcc

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#170910 13-Oct-2008 18:07

Good evening

I would like to take the time to thank you both for the information you've provided; I really appreciate it.

I've tried all of the things you've suggested, but after reviewing a number of other forums I've taken the router back to DSE and will buy an Accent router sometimes this week. Fingers crossed.

Thanks again

Mark

Nety

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#170940 13-Oct-2008 20:14

Have you read the sticky on routers to buy?

http://www.geekzone.co.nz/forums.asp?ForumId=44&TopicId=23445

Suggest you have a look. It has been put together from peoples experiance on what works and what does not work on the TC network.

zocster

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#170947 13-Oct-2008 20:42

markmcc: Thank you very much for the reply.

I do however have another query - I type in 'http://196......etc to get to the router settings, but it never connects; it simply times out.

Any ideas why?

Mark

That router is a beautiful router. Out of the box, plug in modem to ROUTER WAN port, and plug in a cable from one of the LAN port to your laptop/pc.

If you're using XP, go to start, run, cmd.

in DOS box run ipconfig, and it will tell you immediately what your network is running on, then login to your router by typing in the address on the 'gateway'. From there you can 'login' to your router and set the numbers that TCNZ has given you. I am using the older model dlink DI 624S on my cable connection. If that was 'affordable' and cheaper than the accent (not sure of pricing these days) ... get it back and follow the simple guide that we have here.

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BarTender

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#170994 13-Oct-2008 23:05

markmcc: I would like to take the time to thank you both for the information you've provided; I really appreciate it.

I've tried all of the things you've suggested, but after reviewing a number of other forums I've taken the router back to DSE and will buy an Accent router sometimes this week. Fingers crossed.

I would still say it's a config problem and not a problem with the router, as lchiu said, did you manage to get into the management interface on the router, you will need to get in there, and set the WAN IP Address to be Static and not DHCP,and set the IP Address, subnet, gateway, and DNS servers to whatever TCL issued you with.

Normally the good techs leave the box that the Cable Modem came in with the relevant numbers written on the top. And then all you should need to do is take the ethernet cable from the Cable Modem, into the WAN port on your router.

The comments about the correct router to buy were in the days before TCL VLAN'ed (logically separated) their network. So now most off the shelf router should work fine. That being said I would still always go for a WRT54GL ;).

cyril7

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#171009 14-Oct-2008 07:05

I have seen good accounts of the 615, the general agreement is that its a very capable and fast router with WAN<>LAN speeds that will exceed anything we will see in our homes for some years yet including 100Mb/s FTTH.

I think your problems are simply config related, so will exist with the next router, I installed one of these on a TCL connection the other day, worked well.

As noted by Bartender, since the ARP storms have passed, many of the comments relating to various routers no longer apply. I even installed a very cheap $40 router the other weed, no issues and still running without one reboot since.

Cyril

markmcc

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Wannabe Geek

#172011 18-Oct-2008 22:02

Thanks for that guys (bartender especially) I went out and bought a new Linksys WRT54GL, have updated the firmware and have generally got it running - but over the ethernet cable only.

For some reason I can't get the wireless configured! Have spent a good number of hours on this; any ideas?

Thanks (again) in advance.