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21 posts

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Topic # 27086 13-Oct-2008 23:00
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hi, im really sick of xnets hopless performance, the price is right, but the goods are sub par. im sick of not being able to stream youtube videos, my flatmates have been complaining at me for months, ive been waiting for xnet to do something, ive been discussing it with them, and despite their assurances nothing has been done and so I am looking for a new isp. I have a couple questions i thought id throw out here incase someone more knowledgable than I wishes to impart me some wisdom =)


we use about 40 gigs a month, so we need a plan thats not going to break the bank.

we want youtube to work properly.

we want interleaving off, we are 100 meters from a telecom ISAM so we get very good dsl syncs (17 megabit) but with xnet we only get 8 megabits unless we go "naked" with them... other isps also seem to have some sort of restriction that says unless you are on their own dslams you will only get 8 megabit.. I have spoken to telecom and have been given assurances that the bottleneck here is at the isp in question, I.e they deliberately limit you to 8 megabit unless you pay a premium to be  on their "special" dsl2+ plans.


are there any isps that i can keep my pots line, get a decent data price ( dollar a gig or thereabouts) and have a reliable single stream thruput for youtube and so forth?

im asking too much arent I.

well anyway for people who have switched, what isps are you with, how much is your data, and hows your youtube performance?


thanks =D


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49 posts

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  Reply # 171086 14-Oct-2008 15:25
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Yer I think you are asking abit much, our 3rd world broadband technology really is awesome......

I too am with Xnet, and will move to a new ISP once we shift house next month, it really is a joke, maybe they should offer us reduced rates while the network suffers....or maybe I am just crazy expecting some value for money.

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  Reply # 171154 14-Oct-2008 20:45
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vinneh: hi, im really sick of xnets hopless performance, the price is right, but the goods are sub par.


Thank-you. Finally, someone who has taken initiative!

I only wish more people who are having trouble with Xnet, would raise support tickets with them, and if no further luck, swap ISPs.  Creating thread after thread of complaints is pointless.

 
 
 
 


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  Reply # 171164 14-Oct-2008 21:46
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vinneh: im really sick of xnets hopless performance, the price is right, but the goods are sub par.


I fully agree with you here, which is why I'm leaving XNet on Monday.  I would be leaving earlier, but I was told that it would take 10 working days to port my VFX number away from them.

I've been with them for around 18 months and generally supported and promoted them during this time but, honestly, enough is enough.




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  Reply # 171181 14-Oct-2008 23:11
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yeah, im not into the whole complaining thing because it really gets nowhere. I just want information.

for example, i used to work for ihug about 4 years ago, and the whole time i was there i had their free internet. I left ihug and found out about xnet through a freind, they hadnt advertised, and if it wasnt for dumb luck I would never have found them...

It seems for now that xnet has had its heyday in terms of cheap fast service, so Im really looking for people to suggest alternatives. I mean I know you guys all know what im looking for, perhaps i should start a process of elimination.. ill look for who i am NOT going with, and then Ill get to the least bad choice haha.

I work for a telecomunications service company and so I have been offered free telecom broadband, which i am going to give to a freind because even with the discount on services provided by the "employee benefit" package, I would still end up paying substantially more per month than i am with xnet for our households useage.


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Reply # 171186 14-Oct-2008 23:56
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I rang Slingshot the other day and asked if I could move from my naked DSL with Xnet to their naked DSL plan (yeah - I'm desperate). I was told by Slingshot that they CANNOT yet move customers from naked DSL to naked DSL (Huh???)! Only from Telecom voice lines to naked! :-( Plus their naked DSL plan has NO free period and NO data rollover when you purchase extra - unlike their regular plans :-(

*says bad word*

What can I do? What else is out there? ANYTHING decent?

When Xnet bungled my naked DSL and VoIP transition (due to their bad information that my routers would work with Linksys adaptors - they didn't!) and held me hostage ( they said I'd have to be over a week - maybe TWO weeks - without phone or 'net to return to a regular phoneline with Telecom) it was actally a good thing in the end, cause I went with the full Skype package and quality headset - and I couldn't be happier! Skype is better and much cheaper than Xnet's VoIP IMO. I've noticed I'm not the only one here who thinks so, either.

But the current situation with piss poor network performance has no upside I can see.




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

- Calvin and Hobbes (Bill Watterson)

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  Reply # 171193 15-Oct-2008 00:19
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Baboon: I was told by Slingshot that they CANNOT yet move customers from naked DSL to naked DSL (Huh???)!


I believe this is a limitation (only temporary) of Telecom Wholesale, nothing to do with Slingshot or Xnet.

Baboon: Skype is better and much cheaper than Xnet's VoIP IMO. I've noticed I'm not the only one here who thinks so, either.


Not sure what Skype's pricing is like, but I'd disagree that Skype is better.  Xnet's VFX platform fits in a lot easier with call forwarding etc, and I feel it's more flexible.

But that is also IMO Smile

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  Reply # 171196 15-Oct-2008 01:13
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nate:
Baboon: I was told by Slingshot that they CANNOT yet move customers from naked DSL to naked DSL (Huh???)!


I believe this is a limitation (only temporary) of Telecom Wholesale, nothing to do with Slingshot or Xnet.

Baboon: Skype is better and much cheaper than Xnet's VoIP IMO. I've noticed I'm not the only one here who thinks so, either.


Not sure what Skype's pricing is like, but I'd disagree that Skype is better.  Xnet's VFX platform fits in a lot easier with call forwarding etc, and I feel it's more flexible.

But that is also IMO Smile


Ah, thanks for the info on no naked DSL -> naked DSL transfers. So you're telling me I CAN'T move ISPs? At all? (excepting if I get a voiceline again and am prepared to live without phone or net for ages)

As for Skype - it's VERY, VERY cheap (see the website for rates), but you are right - I should have qualified my statement by saying Skype is better for people/small businesses with modest telephony needs. But if you need only the basics - a phone number, voicemail - then Skype can't be beat IMHO. No way should most home users bother going with Xnet's VoIP - or so I think. There just isn't any advantage. Plus Skype will work with your SkypeIn phone number from 'net connected ANY computer anywhere on a fairly low latency broadband connection - which most are nowadays. You're not tied to one location and one set of hardware.

The only amusement I've had complaining to Xnet lately is telling every rep I've spoken to that I'm talking to them via Skype - and doesn't it sound nice and clear? *grins* This while the rest of their network grinds to a halt... :-D

Colour me mean-spirited but it was also quite satisfying when their VoIP fell through for me to call them on Skype sounding great! Hmmm... now I AM sounding a bit mean... but really, I think they've got off lightly with me so far. They certainly won't be reimbursing me for my expensive time in an internet cafe (while this issue was affecting us) just so I could keep doing business. In the end I got a whole $7 back. Wow! Knock me down with a feather! :-(




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

- Calvin and Hobbes (Bill Watterson)



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  Reply # 171345 15-Oct-2008 19:55
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on the subject of the 8 megabit ubs limit, apparently telecom is going to roll out a new dsl2+ wholesale product, and vdsl is up for a pilot program if your closer than 100 meters or somthing... but nobodys offering it yet. worldnet seems to imply that they dont rate profile ubs connections cos their site says line speed can range from 500kilobit to 24 megabit.. their excess data is 2 bucks a gig tho... anyone know of anything better?

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