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159 posts

Master Geek

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#271809 27-May-2020 15:30
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Hello,

 

I've had to reset my phone, and now I'm not receiving 2FA messages to log back in to some of my social media accounts. Are there any suggestions of what to do on the Vodafone end?


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6518 posts

Uber Geek

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  #2492959 27-May-2020 16:26
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Review this thread reset of a handset should not stop incoming SMS

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=270573


632 posts

Ultimate Geek

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  #2494305 29-May-2020 12:24
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Is it your 2fa Authenticators not working ie Authy or Google Authenticator - for them you need to have made a backup first. Or is it not getting messages from some sites via SMS? For that, there was a Vodafone issue way back for some things to do with the message type. The thread will be on Geekzone somewhere. Was not caused by Voda but by the company that sends the message. At the time I had the issue with Steam ones.

 

Found this recent thread with more info https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=270573 on recent issues.

 

 


 
 
 
 


816 posts

Ultimate Geek


  #2498854 5-Jun-2020 11:41
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I'm also having issues with a 2FA code from BackBlaze not being received.  Last successful one was April 16th.

 

Calling VF helpdesk provides nothing useful other than the standard reset your network settings fob off, followed by "we do not block any text messages sir".

 

BackBlaze have confirmed the messages leave their system.





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  #2498859 5-Jun-2020 11:50
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@geoffwnz Then BackBlaze raise the issue with the SMS aggregator they use! This is not a VodafoneNZ issue


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Ultimate Geek


  #2498867 5-Jun-2020 12:03
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Linux:

 

@geoffwnz Then BackBlaze raise the issue with the SMS aggregator they use! This is not a VodafoneNZ issue

 

 

Thanks.

 

I'll follow up with BB again.

 

 





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  #2498869 5-Jun-2020 12:05
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geoffwnz:

 

Linux:

 

@geoffwnz Then BackBlaze raise the issue with the SMS aggregator they use! This is not a VodafoneNZ issue

 

 

Thanks.

 

I'll follow up with BB again.

 

 

VodafoneNZ does block some SMS aggregators if they are known for sending SPAM SMS


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Ultimate Geek


  #2498908 5-Jun-2020 12:08
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Linux:

 

geoffwnz:

 

Thanks.

 

I'll follow up with BB again.

 

 

VodafoneNZ does block some SMS aggregators if they are known for sending SPAM SMS

 

 

Yeah, that's what I picked up from this and the linked threads.

 

When I first raised the issue, I got the following info:

 

The two-factor authentication code from Backblaze is sent from these two sources:

 

897-22
&
16502002958

 

I don't know if this helps identify the SMS aggregator or not.





 
 
 
 


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  #2498909 5-Jun-2020 12:12
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Backblaze will need to discuss this with VodafoneNZ if they are blocked


231 posts

Master Geek


  #2498919 5-Jun-2020 12:32
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Linux:

 

@geoffwnz Then BackBlaze raise the issue with the SMS aggregator they use! This is not a VodafoneNZ issue

 

 

Linux:

 

Backblaze will need to discuss this with VodafoneNZ if they are blocked

 

 

Hmm...


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#2498925 5-Jun-2020 12:43
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@boosacnoodle What does that mean?


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