Vodafone Fibre Max - $76 per month, yes or no?

Forums › One NZ (including Farmside) › Vodafone Fibre Max - $76 per month, yes or no?

gmball

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#271895 31-May-2020 13:17

I currently have 100/20 Fibre with 2Degrees, been great for 12 months. But I'm now paying $85 per month.

My mobile is with Vodafone and I've been sent an offer for Fibre Max at $93 per month, plus a $200 account credit for 12 months, which makes the monthly fee $76.33.

Seems quite a bit cheaper than 2Degrees. I haven't needed to contact 2Degrees during my 12 month term, and I know first hand having my mobile with Vodafone that it can be an absolute nightmare trying to resolve issues by phone with Vodafone. But would seem Fibre once connected is quite a bit more reliable and unlikely to need to make any plan changes during the 12 month term.

So question being, at $76 per month for fibre max, I just need the service to work. Should I or shouldn't I? Any peering issues, congestion issues with Vodafone Fibre? Thanks

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#2495679 31-May-2020 14:49

A connection with them would probably be okay if you don't care about customer service. But the second something goes wrong, or you need to change anything at all...good luck with that.

Gordy7

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#2495704 31-May-2020 15:05

Chorus are going to make a Gigabit fibre price reduction about mid 2020.

https://company.chorus.co.nz/chorus-reaches-500000-fibre-connections-price-reduction-premium-fibre-service

ISPs may all be offering price reductions soon :-)

Gordy

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boosacnoodle

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#2495725 31-May-2020 15:48

Yep, here's the announcement - https://sp.chorus.co.nz/product-update/fibre-max-price-decrease-1-july-2020 - from the source: "The Fibre Max (Gig) price reduction will take effect from 1 July 2020. Service providers will receive their first invoices reflecting this reduction in the 27 June billing cycle".

yitz

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#2495787 31-May-2020 16:39

That wholesale price reduction for Gig was announced ages ago, RSPs generally will have built into their retail plan pricing structure and contracts already.

gmball

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#2495837 31-May-2020 18:28

quickymart:
A connection with them would probably be okay if you don't care about customer service. But the second something goes wrong, or you need to change anything at all...good luck with that.

I guess that’s my concern. Can anyone using Vodafone for fibre comment on how often things go wrong with their fibre connection?
Thanks

tanivula

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#2495887 31-May-2020 18:39

gmball:
quickymart:

A connection with them would probably be okay if you don't care about customer service. But the second something goes wrong, or you need to change anything at all...good luck with that.

I guess that’s my concern. Can anyone using Vodafone for fibre comment on how often things go wrong with their fibre connection?
Thanks

We've been with them for work (for 5+ years) and have not ever had to contact them. It's actually been pretty good.

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nztim

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#2495897 31-May-2020 18:58

looking at the July 1 rate card 1gbps is cheaper than 200/200 so why bother to offer it?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

sqishy

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#2496019 1-Jun-2020 09:05

I have been with them for years and now on max getting >910 down and 470 up, no issue with their connection, reliability service or contact - that price is great, go for it.

However Vodafone TV is a train smash this has all sorts of issues and contacting them to fix is hard.

wdhayes

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#2496095 1-Jun-2020 13:34

I pay for fibre max with Vodafone, the max dl speed I get is 104mbps, I spent an hour on the phone with a ninja and the best advise he had was that he will send me a new modem, I use the modem that they originally gave me and I am pretty sure that the new modem won't make a ounce of difference as its only serving as a router.

Anywho we will see and I will report back but I can almost guarantee its because the connection wasn't provisioned properly by chorus in the first place

linw

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#2496154 1-Jun-2020 14:48

Yea, 104 is very suspiciously like a 100 provisioning. In fact it is exactly what my 100/20 gives me!!

waikariboy

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#2496166 1-Jun-2020 15:34

should be able to get another 10$ credit cause your with vodafone mobile.

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gmball

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#2496168 1-Jun-2020 15:59

waikariboy:

should be able to get another 10$ credit cause your with vodafone mobile.

The price I calculated was after the $10 credit was applied. $93 per month across 12 months, $1116, minus the $200 credit, equals $76.33 per month.

quickymart

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#2496171 1-Jun-2020 16:12

Sounds good, but I would never pick a provider purely based on price - otherwise I wouldn't be with Spark.

gmball

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#2496173 1-Jun-2020 16:17

quickymart:

Sounds good, but I would never pick a provider purely based on price - otherwise I wouldn't be with Spark.

Completely agree. Hence why I've asked what others think of the service Vodafone offer. Just seems from what I have heard that the actual service runs brilliantly without congestion, but god help me if I need to resolve an issue.

This has been my experience having a pay monthly mobile with Vodafone, the service works brilliantly, the roaming is fantastic, but the minute I need to make a change to my plan or query a bill, customer service is non existent.

I guess I just need to weigh up whether the $17 per month saving is worth it over 2Degrees who I am currently with for Fibre.

blackjack17

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#2496175 1-Jun-2020 16:26

gmball:

quickymart:

Sounds good, but I would never pick a provider purely based on price - otherwise I wouldn't be with Spark.

Completely agree. Hence why I've asked what others think of the service Vodafone offer. Just seems from what I have heard that the actual service runs brilliantly without congestion, but god help me if I need to resolve an issue.

This has been my experience having a pay monthly mobile with Vodafone, the service works brilliantly, the roaming is fantastic, but the minute I need to make a change to my plan or query a bill, customer service is non existent.

I guess I just need to weigh up whether the $17 per month saving is worth it over 2Degrees who I am currently with for Fibre.

You can get $200 credit at 2 degrees by agreeing to sign up for a year

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