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Topic # 27223 18-Oct-2008 12:40
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Hi Everyone,
I thought I would pick the brains of everyone first before I loged a fault.

I have a WAG54GP2V2 on the fusion plan.

When I make / receive calls there seems to be quite a bit of hiss or white noise and it varies in violume from ohone to phone.

I have plugged a phone straing in the back of the WAG and it is still there so it is not the house wiring ( CAT 5 Star congiguration )

I have tried rests and the like, I am looking for advise.

As the calls to the WAG are digital I would not expect any hiss or noise however there must be a digital to Analogue converter in there and that can have noise if there is a fault.

I guess what I am saying is that where shold I start first, Xnet or Linksys?

If I have to send the WAG away for service will they give me a loan one so I am not without phone or internet services?

I look forward to everyones advise.

Cheers

John




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  Reply # 171946 18-Oct-2008 13:32
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Start with XNet, and I think they will offer to loan you a unit (they have for some in the past).




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  Reply # 172046 19-Oct-2008 10:44
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It does sound like a faulty unit, try Xnet, if no luck, ask Linksys for a forward replacement - they'll send you a brand new unit, plus a courier bag for you to ship back your faulty one.

I did this once with a 3Com wireless router, no downtime which was perfect.

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