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4 posts

Wannabe Geek


#272411 23-Jun-2020 21:29
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Hi All,

 

This is my first post so please excuse if i missed anything obvious.

 

I recently upgraded our broadband with Vodafone from HFC 200 to HFC Max and got a reasonable deal and discount for 12 months with the potential i thought of potentially getting fibre equivalent speeds on the cable network. As part of this we received the Ultra Hub (the parental controls on that by the way have been designed by someone who has never been a parent!).

 

Anyhow i was having issues one night and decided to connect the laptop to a wired connection and do a speed test via Speedtest.net. It gave me strong indications that it wasn't set up right and we were still receiving the HFC 200 speeds. We were getting 180 - 200 Mbps download and 20Mbps upload.

 

I got on to tech support at Vodafone and they assured me it was set up correctly but we did the several resets over a number of calls while they tinkered away at the back end (i even got cut off several times, which is frustrating when you had waited 30mins to speak to someone!). After about 5 calls they have finally done something to change the speed and now i am getting 275 - 300 Mbps download and 100 Mbps upload.

 

I'm still thinking i'm being shortchanged here and should be around 500 - 700 Mbps download and 250 - 400 Mbps upload.....am i dreaming here?

 

I've also checked my cabling and its Cat 5e is that the week link? or is that suitable?

 

Has anyone else has this set up issue with Vodafone and is there anything i can do by myself to sort it?

 

Grateful for some advice please as it seems ridiculously hard to deal with Vodafone

 

Thanks

 

 


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  #2511018 23-Jun-2020 21:37
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Install the Speedtest App and test don't use the browser and only test to your local Vodafone NZ server


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  #2511068 23-Jun-2020 22:01
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Linux:

 

Install the Speedtest App and test don't use the browser and only test to your local Vodafone NZ server

 

 

normally I’d agree but I’ve found the Vf server to be reporting low speeds for me.

 

ran a test now - over 802.11ac - to xtreme networks from HFC Max, 480mbps, which is good. Same wired test gives me 730mbos. Going to VF server gives me 150-200mbps wirel3ss or wired....





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Antonios K

 

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  #2511072 23-Jun-2020 22:02
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Sounds like the VodafoneNZ speedtest server is getting maxed out what does fast.com report for you?


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  #2511075 23-Jun-2020 22:09
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Linux:

 

Sounds like the VodafoneNZ speedtest server is getting maxed out what does fast.com report for you?

 

 

500mbps on wifi 😊





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Antonios K

 

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  #2511076 23-Jun-2020 22:10
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antoniosk:

 

Linux:

 

Sounds like the VodafoneNZ speedtest server is getting maxed out what does fast.com report for you?

 

 

500mbps on wifi 😊

 

 

Oh Wi-Fi must be faulty :P




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Wannabe Geek


  #2511110 24-Jun-2020 00:46
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Hi there thanks for your responses, downloaded app as suggested and tested.

Vodafone server gave slow results of 280Mbps on download and 100Mbps upload, switch to xtreme networks server and got 450Mbps download and 100Mbps upload.

Still seems a little short of the ranges I thought I would be getting?


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  #2511201 24-Jun-2020 07:55
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@simon73x No issues with the uplink of 100Mbps that is max for HFC when Fibre is 500Mbps

Maybe best to move to a Fibre connection


 
 
 
 


mdf

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  #2511224 24-Jun-2020 08:59
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FWIW, I was also have issues with the VF Wellington speedtest server.

 

OP - you're certainly within the ballpark of what to expect with HFC Max. Testing gigabit connections reliably is difficult, since it can be significantly affected by things as simple as the number of people testing at the same time as you are. Download the Windows Speedtest app (not browser) and do a few tests throughout the day.

 

And what router are you using?

 

Cat 5e won't be a problem unless you're using an extreme (hundreds of meters) long cable.




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Wannabe Geek


  #2511304 24-Jun-2020 10:11
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Hi using the Vodafone Ultra Hub currently

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  #2511316 24-Jun-2020 10:38
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If you are want fast upload speed then move to Fibre (end of story)




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Wannabe Geek


  #2511345 24-Jun-2020 11:26
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Its not really about the upload speeds its more about the download, which are currently way shy of Vodafones range. I elected to stay on the cable network but I did consider fibre.

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  #2511363 24-Jun-2020 11:39
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simon73x: Its not really about the upload speeds its more about the download, which are currently way shy of Vodafones range. I elected to stay on the cable network but I did consider fibre.

 

Get fibre installed before it's no longer free


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  #2511368 24-Jun-2020 11:47
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simon73x: Its not really about the upload speeds its more about the download, which are currently way shy of Vodafones range. I elected to stay on the cable network but I did consider fibre.

 

If you have the ability to connect to fibre, then it's pretty much a nobrainer unless VF make it that much cheaper for you to be with HFC + you're happy to live with the lower speeds.


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  #2511389 24-Jun-2020 12:08
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Linux:

 

Get fibre installed before it's no longer free

 

 

I wish it was no longer free right now! - Then people will pay for quality installs rather than the Tax Dollar trying to be stretched as far as it can go


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Uber Geek


  #2511689 24-Jun-2020 19:42
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No, very few people would get it installed.

 

OP: just get fibre, you really won't regret it.


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