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8 posts

Wannabe Geek


Topic # 27245 19-Oct-2008 16:55
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When I changed to WxC the service was fantastic, it has got more decrepid as time passe's

I recenty changed to the 75gb 12am plan, their is no way anyone can get this, or even close.
Download speeds are the same as dialup. I might as well sign up for a dialup somewhere else

High on my list however was dumping Sky and switching to internet tv.
used to work great, now I find i cant even watch youtube. Or any other damn movie

I like on-line games ping times were just acceptable, now they are unplayable

Why should I not go Back to Xtra where I came from, their service wasnt fantastic,
but was better than the one i have now

{MOD EDIT : SP : Fixed company names as a sign of respect and a few spelling errors to make it a little more readable}

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93 posts

Master Geek


  Reply # 172097 19-Oct-2008 17:19
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yeah.. get what u mean.. am on the same boat. am too thinking of changing.. but to what? i was looking at orcon deals .. they also dont lock u in contracts.. if xnet was serious in resolving this issues we are having they should have done it by now.. its been more than a month!

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  Reply # 172099 19-Oct-2008 17:27
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It's a personal decision, one you need to make for yourself.

No term contract is definately a plus. Their customer service, Geekzone participation, early adoption of Naked DSL, only pay for what you use pricing plan, an excellent VOIP service, etc etc are all reasons from the past, only a couple of those are currently valid.

There are various whispers about fixes being on the way but still possibly a few weeks or months away. I don't have any reason to doubt that a fix is coming, in the past fixes were announced and sure enough fixes came - unfortunately for us users WxC provided such a damn good service that the fixes couldn't sustain what I suspect was very rapid growth in both customers and data usage.

So your decision is, stick around, ride out the rough patch and hope for the best based on past greatness - or make the most of now (oops ;-) ) and go somewhere where you can get the service you are paying for.

P.S. Please try and use proper english and spelling in future posts, the above is borderline.

 
 
 
 


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8 posts

Wannabe Geek


  Reply # 172101 19-Oct-2008 17:39
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Soory about spelling, maybe another couple of beers will fix it, I will give them another 6 weeks, then i'm outa here

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Master Geek


  Reply # 172107 19-Oct-2008 18:12

scottjpalmer: It's a personal decision, one you need to make for yourself.

No term contract is definately a plus. Their customer service, Geekzone participation, early adoption of Naked DSL, only pay for what you use pricing plan, an excellent VOIP service, etc etc are all reasons from the past, only a couple of those are currently valid.
Can't really say "Geekzone participation" is there anymore, because they arn't even indicating that they are doing something about it, unless your in the know with them, or you manage to get someone on the helpdesk who actually talk (and maybe if your lucky give a damn). Sure they do this as an extra thing, and are not required to be active here, but you then if they arn't active you can't in my opinion give the 'geekzone participation' a place on that list.Undecided
Also what exactly are you saying when you put "customer service" there, are you saying its good "technical support"?Do you like to be constantly being told that there is nothing they can do?Undecided or do you like having the "get the customer off the phone and pull the old speedtest/trace route data" script?Which if you dont know is, that you need to perform speedtests at different times of the day and trace routes and then contact them again. YellWhich in the end will only result in no-follow up or if your lucky the "we are working on it" response that you got back in May, June, July, August and September of which nothing has changed.Foot in mouth
But if your saying their customer service on getting you to sign up is great, then your right. They are too goodSurprised, because they have over-signed and can no longer provide anything near what they are saying on the website.

49 posts

Geek


  Reply # 172120 19-Oct-2008 19:07
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scottjpalmer:


So your decision is, stick around, ride out the rough patch and hope for the best based on past greatness - or make the most of now (oops ;-) ) and go somewhere where you can get the service you are paying for.



P.S. Please try and use proper english and spelling in future posts, the above is borderline.


I would try to do that IF they would offer a reduced payment for the period we are affected and until the problem is solved.

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Ultimate Geek


  Reply # 172123 19-Oct-2008 19:45
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Prime:
scottjpalmer:


So your decision is, stick around, ride out the rough patch and hope for the best based on past greatness - or make the most of now (oops ;-) ) and go somewhere where you can get the service you are paying for.



P.S. Please try and use proper english and spelling in future posts, the above is borderline.


I would try to do that IF they would offer a reduced payment for the period we are affected and until the problem is solved.


Good point. Some compensation would be nice but I'd rather see that money spent on upgrades post haste! Surely they must have anticipated huge growth/traffic on the plans they provide.

I HOPE the Kordia-PIPE deal goes ahead and we have a new cable to Aussie very soon. Fingers crossed eh?




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  Reply # 172138 19-Oct-2008 21:04
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@kyro, to quote myself
are all reasons from the past, only a couple of those are currently valid.

I couldn't agree more with your statements :-)

If compensation was coming we would have seen it by now . . .

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  Reply # 172255 20-Oct-2008 14:50
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Kyro:
scottjpalmer: It's a personal decision, one you need to make for yourself.

No term contract is definately a plus. Their customer service, Geekzone participation, early adoption of Naked DSL, only pay for what you use pricing plan, an excellent VOIP service, etc etc are all reasons from the past, only a couple of those are currently valid.
Can't really say "Geekzone participation" is there anymore, because they arn't even indicating that they are doing something about it, unless your in the know with them, or you manage to get someone on the helpdesk who actually talk (and maybe if your lucky give a damn). Sure they do this as an extra thing, and are not required to be active here, but you then if they arn't active you can't in my opinion give the 'geekzone participation' a place on that list.Undecided
Also what exactly are you saying when you put "customer service" there, are you saying its good "technical support"?Do you like to be constantly being told that there is nothing they can do?Undecided or do you like having the "get the customer off the phone and pull the old speedtest/trace route data" script?Which if you dont know is, that you need to perform speedtests at different times of the day and trace routes and then contact them again. YellWhich in the end will only result in no-follow up or if your lucky the "we are working on it" response that you got back in May, June, July, August and September of which nothing has changed.Foot in mouth
But if your saying their customer service on getting you to sign up is great, then your right. They are too goodSurprised, because they have over-signed and can no longer provide anything near what they are saying on the website.


I think you could sqeeze at least 3 more emotive icons in there if you really tried.

Sorry, couldn't help myself.

My only advice with regards to wxc is vote with your feet.

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  Reply # 172261 20-Oct-2008 15:27
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replicator: Why should I not go Back to Xtra where I came from, their service wasnt fantastic, but was better than the one i have now


I think you've answered your own query here.

My frustration with these threads is not your complaint about speeds (which are probably founded), but that people complain here.  WxC have said time and time again this is not an official support channel, you are better to call the helpdesk and log a support ticket. If their resolution is unsatisfactory to you, change ISPs.

For example, if you were getting poor service from a particular cafe, would you continue to visit them?  No, you'd swap to somewhere else which suited you better.

Same with ISPs.  Don't like WxC? Swap to Xtra, Snap, TelstraClear etc.

I'm still a big fan of WxC, but they don't suit everyone in all applications.  There is no product in the market that will suit 100% of consumers.  It's up to you to be savvy enough to identify this, and find one that best suits what you are looking for.



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Wannabe Geek


Reply # 172273 20-Oct-2008 15:40
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I have read the posts from other from people who logged a call about this to wxc helpdesk, that didnt help. All helpdesks are usefull for is changing your adsl password

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  Reply # 172275 20-Oct-2008 15:42
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replicator: I have read the posts from other from people who logged a call about this to wxc helpdesk, that didnt help. All helpdesks are usefull for is changing your adsl password


Ok, so why not swap now to another ISP?  WxC are no contract so you aren't tied to them.



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Wannabe Geek


Reply # 172283 20-Oct-2008 15:59
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I said I would give them another 6 weeks, and thats what I will do

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  Reply # 172285 20-Oct-2008 16:03
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replicator: I said I would give them another 6 weeks, and thats what I will do


Sorry you did too, my mistake, can't read, it's Monday. Smile

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Master Geek
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Reply # 172345 20-Oct-2008 19:51
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Well, I've been looking at alternatives to Xnet and I'm coming to the unhappy realisation there's bugger all else that's decent if you're on naked DSL :-( Snap is a possibility, but I'd have to radically cut the video I download making it a poor replacement for TV.

BTW - I just got off the phone with Xnet and they point out that they've now publicly acknowledged the Torrent plan is useless for anything but P2P. Well that's just dandy :-( Will they do anything to fix latency and connection trouble with the Torrent plan or is this it? As good as it gets? :-( I told them I like not having to pay as much for off-peak use, but nothing for 75GB is obviously too little. They either need to provide enough bandwidth or raise the price to discourage people from using so much. I'm more than happy to pay more for less is what I said. Why not 50¢ per GB off peak?

*sigh* Maybe I've just been spoilt by Xnet. Maybe that's the idea? :-D Get us hooked on low rates so better service at higher prices elsewhere is less attractive.

Anyway - enough agonising. Can users of the non-torrent regular plan tell me if my service will improve if I move plans? Because that was the suggestion by the Xnet tech I just spoke with.




"The surest sign that intelligent life exists elsewhere in the universe is that it has never tried to contact us."

 

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Wannabe Geek


  Reply # 172348 20-Oct-2008 19:59
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Yeah you might go  from dialup speed to 25kb doing most of mine on peak now,
max seems to be 40kb

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