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#272692 9-Jul-2020 15:32
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..or do they just stop invoicing?

 

 

 

I moved my fibre connection from VF to 2D back in May.  Customerzone showed an invoice from VF about 4 days later for period of 19 May - 19 June for the full usual amount, $110 or so.

 

I phoned the contact centre, they acknowledged they could see an order to stop the account,  credited most of this latest invoice and we agreed that there would be $14 to pay for 18 May - 22 May or thereabouts.

 

That's the last I've heard.  Cr*ppy customerzone only updates monthly of course, and at the moment still shows the May invoice due to be paid by 5 June - I check daily.

 

Is this normal, can I safely assume VF have now done whatever they needed to do to terminate the ISP services in my account?

 

I'm more than happy to pay the outstanding $14 when I get an invoice or if this has somehow been waived and the account is closed it would have been professional and courteous of VF to let me know.

 

Last thing I want is a letter from Baycorp in 6 months time saying you haven't paid your Vodafone bill, you owe $14 + $200 charges and late fees.





The three hardest things to say: 1. I was wrong, 2. I need help, 3. Worcestershire sauce.

 

 


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  #2520160 9-Jul-2020 15:37
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When it comes to VF i wouldn't safely assume anything.





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  #2520166 9-Jul-2020 15:51
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Have you called Vodafone with the account number and asked ' Have a got an active connection under this account number ' ?

 

As simple as that


 
 
 
 


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  #2520207 9-Jul-2020 17:08
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They don’t really let you know , mine just dropped off my voda app as a listed service. I was amazed that they closed it on the day I asked

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  #2520211 9-Jul-2020 17:15
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I'm still trying to figure out what they did with the credit I had on an account from 2017. They never acknowledged it stopped and kept sending me a monthly statement advising my account was in credit, never tried to charge me anything though, until one day the credit disappeared even though I had enquired about it.


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  #2520225 9-Jul-2020 18:18
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Linux:

Have you called Vodafone with the account number and asked ' Have a got an active connection under this account number ' ?


As simple as that



I suggest also asking if there are any active services, if the account is at zero balance, and if there are any other active accounts in your name.

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  #2520273 9-Jul-2020 18:42
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mrdrifter:

I'm still trying to figure out what they did with the credit I had on an account from 2017. They never acknowledged it stopped and kept sending me a monthly statement advising my account was in credit, never tried to charge me anything though, until one day the credit disappeared even though I had enquired about it.



This probably are it.
https://help.vodafone.co.nz/app/answers/detail/a_id/29018/~/about-the-account-administration-fee

Should have received statements with updates and monthly admin fee. If you're inclined and it's a decent balance you may want to follow it up with them. I would suggest through a Vodafone person here or on Facebook.

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  #2520310 9-Jul-2020 19:56
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dylanp:
mrdrifter:

I'm still trying to figure out what they did with the credit I had on an account from 2017. They never acknowledged it stopped and kept sending me a monthly statement advising my account was in credit, never tried to charge me anything though, until one day the credit disappeared even though I had enquired about it.



This probably are it.
https://help.vodafone.co.nz/app/answers/detail/a_id/29018/~/about-the-account-administration-fee

Should have received statements with updates and monthly admin fee. If you're inclined and it's a decent balance you may want to follow it up with them. I would suggest through a Vodafone person here or on Facebook.


I still find the concept of Vodafone doing this the most scummy thing an organisation can do

I find it hard to believe it costs $5/mth to have a dormant account present

 
 
 
 


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  #2520749 10-Jul-2020 13:34
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floydbloke:

 

..or do they just stop invoicing?

 

 

 

I moved my fibre connection from VF to 2D back in May.  Customerzone showed an invoice from VF about 4 days later for period of 19 May - 19 June for the full usual amount, $110 or so.

 

I phoned the contact centre, they acknowledged they could see an order to stop the account,  credited most of this latest invoice and we agreed that there would be $14 to pay for 18 May - 22 May or thereabouts.

 

That's the last I've heard.  Cr*ppy customerzone only updates monthly of course, and at the moment still shows the May invoice due to be paid by 5 June - I check daily.

 

Is this normal, can I safely assume VF have now done whatever they needed to do to terminate the ISP services in my account?

 

I'm more than happy to pay the outstanding $14 when I get an invoice or if this has somehow been waived and the account is closed it would have been professional and courteous of VF to let me know.

 

Last thing I want is a letter from Baycorp in 6 months time saying you haven't paid your Vodafone bill, you owe $14 + $200 charges and late fees.

 

 

 

 

Hi Floydbloke,

 

 

 

Please email onlinecare@vodafone.com with the link to your Geekzone post along with your account details and one of our billing specialists will be able to take a look into this for you.





Kind regards,

 

Hamish

 

Social Media @Vodafone 


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