Does VF acknowledge when they have closed an account...

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floydbloke

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#272692 9-Jul-2020 15:32

..or do they just stop invoicing?

I moved my fibre connection from VF to 2D back in May. Customerzone showed an invoice from VF about 4 days later for period of 19 May - 19 June for the full usual amount, $110 or so.

I phoned the contact centre, they acknowledged they could see an order to stop the account, credited most of this latest invoice and we agreed that there would be $14 to pay for 18 May - 22 May or thereabouts.

That's the last I've heard. Cr*ppy customerzone only updates monthly of course, and at the moment still shows the May invoice due to be paid by 5 June - I check daily.

Is this normal, can I safely assume VF have now done whatever they needed to do to terminate the ISP services in my account?

I'm more than happy to pay the outstanding $14 when I get an invoice or if this has somehow been waived and the account is closed it would have been professional and courteous of VF to let me know.

Last thing I want is a letter from Baycorp in 6 months time saying you haven't paid your Vodafone bill, you owe $14 + $200 charges and late fees.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

JaseNZ

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#2520160 9-Jul-2020 15:37

When it comes to VF i wouldn't safely assume anything.

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Linux

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#2520166 9-Jul-2020 15:51

Have you called Vodafone with the account number and asked ' Have a got an active connection under this account number ' ?

As simple as that

Stu1

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#2520207 9-Jul-2020 17:08

They don’t really let you know , mine just dropped off my voda app as a listed service. I was amazed that they closed it on the day I asked

mrdrifter

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#2520211 9-Jul-2020 17:15

I'm still trying to figure out what they did with the credit I had on an account from 2017. They never acknowledged it stopped and kept sending me a monthly statement advising my account was in credit, never tried to charge me anything though, until one day the credit disappeared even though I had enquired about it.

dylanp

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#2520225 9-Jul-2020 18:18

Linux:
Have you called Vodafone with the account number and asked ' Have a got an active connection under this account number ' ?

As simple as that

I suggest also asking if there are any active services, if the account is at zero balance, and if there are any other active accounts in your name.

dylanp

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#2520273 9-Jul-2020 18:42

mrdrifter:
I'm still trying to figure out what they did with the credit I had on an account from 2017. They never acknowledged it stopped and kept sending me a monthly statement advising my account was in credit, never tried to charge me anything though, until one day the credit disappeared even though I had enquired about it.

This probably are it.
https://help.vodafone.co.nz/app/answers/detail/a_id/29018/~/about-the-account-administration-fee

Should have received statements with updates and monthly admin fee. If you're inclined and it's a decent balance you may want to follow it up with them. I would suggest through a Vodafone person here or on Facebook.

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dfnt

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#2520310 9-Jul-2020 19:56

dylanp:
mrdrifter:
I'm still trying to figure out what they did with the credit I had on an account from 2017. They never acknowledged it stopped and kept sending me a monthly statement advising my account was in credit, never tried to charge me anything though, until one day the credit disappeared even though I had enquired about it.

This probably are it.
https://help.vodafone.co.nz/app/answers/detail/a_id/29018/~/about-the-account-administration-fee

Should have received statements with updates and monthly admin fee. If you're inclined and it's a decent balance you may want to follow it up with them. I would suggest through a Vodafone person here or on Facebook.

I still find the concept of Vodafone doing this the most scummy thing an organisation can do

I find it hard to believe it costs $5/mth to have a dormant account present

HamishOneNZ

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#2520749 10-Jul-2020 13:34

floydbloke:

..or do they just stop invoicing?

I moved my fibre connection from VF to 2D back in May. Customerzone showed an invoice from VF about 4 days later for period of 19 May - 19 June for the full usual amount, $110 or so.

I phoned the contact centre, they acknowledged they could see an order to stop the account, credited most of this latest invoice and we agreed that there would be $14 to pay for 18 May - 22 May or thereabouts.

That's the last I've heard. Cr*ppy customerzone only updates monthly of course, and at the moment still shows the May invoice due to be paid by 5 June - I check daily.

Is this normal, can I safely assume VF have now done whatever they needed to do to terminate the ISP services in my account?

I'm more than happy to pay the outstanding $14 when I get an invoice or if this has somehow been waived and the account is closed it would have been professional and courteous of VF to let me know.

Last thing I want is a letter from Baycorp in 6 months time saying you haven't paid your Vodafone bill, you owe $14 + $200 charges and late fees.

Hi Floydbloke,

Please email onlinecare@vodafone.com with the link to your Geekzone post along with your account details and one of our billing specialists will be able to take a look into this for you.

Kind regards,

Hamish

One New Zealand