How lovely! I had to switch my vfx phone number to a local one (because the local hardware has just been enabled, before that I was having to long-distance call in my area) and not only did I reach them straight away at what I would think would be a peak time, but the service was practically instant and my new number emailed to me in minutes. A quick reboot of the pap2t and I could ring back the second time and explain I'd goofed up my login (kicked off after three incorrect tries) by not reading the email well enough and not noticing my login password had been automatically changed. That sorted I am all set once again.

Thanks, xnet!