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1515 posts

Uber Geek
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Topic # 27374 23-Oct-2008 17:30
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How lovely! I had to switch my vfx phone number to a local one (because the local hardware has just been enabled, before that I was having to long-distance call in my area) and not only did I reach them straight away at what I would think would be a peak time, but the service was practically instant and my new number emailed to me in minutes. A quick reboot of the pap2t and I could ring back the second time and explain I'd goofed up my login (kicked off after three incorrect tries) by not reading the email well enough and not noticing my login password had been automatically changed. That sorted I am all set once again.

Thanks, xnet!

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  Reply # 173185 23-Oct-2008 21:00
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In what area do you now have a local number?



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  Reply # 173197 23-Oct-2008 21:34
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The Whakatane calling area...Eastern Bay of Plenty

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  Reply # 173202 23-Oct-2008 21:55
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It's common that we hear a complaint about a company for their CS performance, but it's rare that we see praise for their good work :)




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1515 posts

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+1 received by user: 212


  Reply # 173248 24-Oct-2008 06:40
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Credit where it's due, the service was outstanding. :) He even said he'd give me a number easy to remember...and he did!

It must be my week. I had to return my ipod touch to Apple this week as well because I couldn't stand the flakey wi-fi and its toally reproducable problem. My other first gen has no such problem. My apple store return period of two weeks was over so I rang Apple and after explaining the problem they gave me a reference number, told me to drop in the nearest apple store and they'd exchange it on the spot.

I had to explain I was no where near a store and I needed to ship it someplace. So then they gave me the address and number of a store in Tauranga (Tech Centre). I rang them with my reference number, he told me to courier it in. The next day I got an email that mine had arrived and since he'd ordered my new one when I rang the first time, the new one was in too and he was couriering it already.

If it doesn't arrive today, it should by Monday (as I'm getting them to deliver it to work).

I should buy a lotto ticket!!


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