Vodafone and privacy (if that's the right word)

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dpw

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#27400 24-Oct-2008 13:43

Hi folks,

I just got a call from a company doing some kind of survey, which in itself is not a big deal. The quirky thing is the call came to my mobile! I asked the lady how she got my number and was told I will be informed at the end of the survey. I insisted and was then told they were given my name and number by Vodafone!

I admit I haven't read all the fine prints in everything closely so I may have missed the bit that allows Vodafone to pass my numbers to others for marketing purposes? Is there a directory somewhere for people's mobile numbers that I didn't know about?

Has anyone else encountered this before?

Cheers,
Dany.

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

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johnr

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#173345 24-Oct-2008 13:46

What comapny called you?
What was the survey about?
Did they know your name?
Have you given your details to Vodafone? Many prepay customers don't
Did you get a number you can call the survey company back on?
Vodafone would not advise the company name at the end of the call only (after the survey)

John

dpw

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#173347 24-Oct-2008 13:56

johnr: What comapny called you?
What was the survey about?

Unfortunately I got instantly annoyed at that stage and can't recall the details now. The conversation went:

Lady: "Hi, is that Dany?"
Me: "Yes..."
Lady: "Hi, I'm ...... from ......, how are you today?"
Me: "Fine thanks"
Lady: "We are doing a survey for..."
Me: "Hang on, how did you get my number"
etc...

Did they know your name?

Yup, they did

Have you given your details to Vodafone? Many prepay customers don't

Yup - I am on account

Did you get a number you can call the survey company back on?

Unfortunately not - their number came up as unknown

Anyone could ring and say they are from Vodafone

John

That is very true indeed. Unfortunately I got too annoyed and flusterred - wished I had kept my cool and took down their details! Bugger!

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

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VFNZPaulBrislen

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#173385 24-Oct-2008 15:59

Hi there,

I've just double checked and we do NOT sell our customers' details at all. We do use external agencies to survey customers who have agreed to be part of that kind of thing - they ask questions on behalf of Vodafone and would say as much. If you've opted out of that kind of contact, we won't survey you.

So it seems to me they're telling porkies.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

JoeBloggs

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#173418 24-Oct-2008 19:11

Those external aganices, once again, get paid per survey in many cases. The caller probably wanted to bait you into completing the survey before you hung up on her.

VFNZPaulBrislen

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#173450 24-Oct-2008 20:55

As I said, if she was representing Vodafone, she would have said so... the original post seemed to think Vodafone sold his/her contact details to a third party for use selling something else. We don't do that.

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

johnr

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#173456 24-Oct-2008 21:07

PaulBrislen: As I said, if she was representing Vodafone, she would have said so... the original post seemed to think Vodafone sold his/her contact details to a third party for use selling something else. We don't do that.

And never would do!

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JoeBloggs

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#173552 25-Oct-2008 14:40

PaulBrislen: As I said, if she was representing Vodafone, she would have said so... the original post seemed to think Vodafone sold his/her contact details to a third party for use selling something else. We don't do that.

No, absolutely, I think dpw understands now.

dpw

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#173579 25-Oct-2008 16:35

Yup, I didn't think Vodafone would "sell" customers' details - more thinking of things like Whitepages for mobile numbers where such people can get numbers from.

Thanks for all the clarification anyway.

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

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richms

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#173636 26-Oct-2008 00:29

Surely vodafone should be taking this more seriously, this person is calling from an unknown number and claiming to be vodafone. If that happened to me then alarmbells would be going off since its very dodgey IMO.

If vodafone would pull finger and do network side rejection of no number present calls then this would be less of a problem ;)

Richard rich.ms

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#173670 26-Oct-2008 10:25

richms: Surely vodafone should be taking this more seriously, this person is calling from an unknown number and claiming to be vodafone. If that happened to me then alarmbells would be going off since its very dodgey IMO.

Ok, I was obviously not very clear in my original email since you're the second person to have had this impression. I never said the "claimed to be Vodafone". I merely said they claimed to have obtained my name and number from Vodafone. Two VERY different things there...

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu