Oops, they did it again, my prepaid hits the wall and rang 777 again, same issue. I asked why, the CSR said, no record back 2 week, you did ring but appear you didn't request for disconnect internet, I disconnect you now and you should be informed in next 24-48 hours.
It's completely rubbish since I asked them to disconnect my internet 2 week ago but they chose to not do so and charged me. I asked for the original CSR so that I can make complaint directly to him. Fantasticly, I got the answer "no record regards to that information sir!" - Outrageous! it appears vodafone like a pandora box!
They allowed them to make mistake and passed it on customer. I request to talk to somebody about this, CSR put me on mute and later said nobody available, asked me to lodge complaint on vodafone website and somebody will be touched base with me in 23-48 hours (not sure how this work before anyone ?) and hang up!
Well I try to lodge the complaint now. But why else can I do to stop this happen again?