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Topic # 27734 4-Nov-2008 22:42
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Has anyone else noticed a high instance of "The number you have dialed is incorrect or is invalid.  Please hang up and try you call again" when calling Vodafone mobiles lately?  It's getting worse and worse for me, and I am having customers tell me they tried calling me but my mobile number was disconnected (it certainly is not).  Other people at work are complaining about it too.
The calls don't bounce to my voicemail, they just get the invalid number message.  It's happening 3-4 times a day, and for example just now I tried calling another staff member on their VF mobile and got this message 3 times before the call would succeed.

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  Reply # 175947 4-Nov-2008 23:47
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I am often calling mobiles at work and can't say I have noticed this at all.

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  Reply # 175963 5-Nov-2008 01:13
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bender: Has anyone else noticed a high instance of "The number you have dialed is incorrect or is invalid.  Please hang up and try you call again" when calling Vodafone mobiles lately?  It's getting worse and worse for me, and I am having customers tell me they tried calling me but my mobile number was disconnected (it certainly is not).  Other people at work are complaining about it too.
The calls don't bounce to my voicemail, they just get the invalid number message.  It's happening 3-4 times a day, and for example just now I tried calling another staff member on their VF mobile and got this message 3 times before the call would succeed.


i was getting the opposite problem for the last week... i.e. calls to my work from vodafone mobiles were intermittently getting this message.  Apparently there was a 'faulty interconnect' on one of the voice circuits at my fixed line provider which was causing it.




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  Reply # 175974 5-Nov-2008 05:59
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No I haven't really. Most of the time it has something to do with the exchange (if you're calling from a landline). If you're calling from a  mobile (winmo in my case), sometimes I don't get a signal at all, and call just drops, it tells me to reboot, just like a PC Laughing

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  Reply # 175979 5-Nov-2008 07:17
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Try disabling 3G on your phone and see if the same thing happens.... Bet it dosen't Wink 




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  Reply # 175982 5-Nov-2008 07:57
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This normally caused by customers playing around in the diverts on there handset i have seen this many times over the years. Go into the diverts sections on your handset and check this.

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  Reply # 175984 5-Nov-2008 07:59
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maverick: Try disabling 3G on your phone and see if the same thing happens.... Bet it dosen't?Wink?
nothing to do with 3g or 2g



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  Reply # 175986 5-Nov-2008 08:04
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I do have a call forward no answer/busy/unreachable to my work voicemail box, not Vodafone voicemail, but our voicemail at work definitely isn't falling over.
This only occurs momentarily, and appears to happen if I just lost coverage and the network hasn't noticed yet, e.g. for about 30seconds-1minute people get the message when trying to call me.  After that it either comes through because my phone has registered again, or it goes direct to my voicemail as it should.
If this is the call forwards, why would it be doing this?

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  Reply # 175987 5-Nov-2008 08:04
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Actually John, we had this issue exact issue in our office, 3G phones not ringing, non 3G phones fine even had a fine Vodafone rep come to the office and test it and found an issue,
Be interesting to see if it makes a difference.




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  Reply # 175990 5-Nov-2008 08:09
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Switching 3G off isn't really a desired solution as GSM calls sound horrible compared to AMR and I can't understand people, and data is slow so with my heavy email usage/addiction I have to wait longer for messages to load with attachments
Plus UMTS is superior in so many other ways, fixing the problem would be much nicer ;)

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  Reply # 175991 5-Nov-2008 08:11
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maverick: Actually John, we had this issue exact issue in our office, 3G phones not ringing, non 3G phones fine even had a fine Vodafone rep come to the office and test it and found an issue,
Be interesting to see if it makes a difference.
phones not ringing and a party hearing the number is not allocated is very different. Sometimes you get cases when calls will go fine over 3g but not 2g depends what part of a cell is playing up.



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  Reply # 175995 5-Nov-2008 08:23
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Actually I just thought about when they are occurring, it's definitely not a divert problem on my end - I had this happen to me several times calling from my VF mobile to the VF Queen Street store (I was trying repeatedly 40 times because the lovely staff there ignore the phone), about 5 of the calls I got the number not allocated message.  Also I checked with our other engineer at work and he's had the problem calling to other VF mobiles that don't have diverts and just use VF voicemail, so I think that's a red herring.

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  Reply # 176030 5-Nov-2008 10:27
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bender: Switching 3G off isn't really a desired solution as GSM calls sound horrible compared to AMR and I can't understand people, and data is slow so with my heavy email usage/addiction I have to wait longer for messages to load with attachments


It's not a solution but it would help you finding if this is a problem with connections to 3G cellsites only 2G as well - this helps pinpoint the problem...




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  Reply # 176340 6-Nov-2008 17:32
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I have had a couple last week when calling people on my italk to arrange a trademe pickup. redialing using the cell network on the second case and it went thru fine. I was just figuring it was italk, but it may not be.




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