[WXC/VFX] VFX pap2t provisioning password

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] VFX pap2t provisioning password

falconnz

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#27748 5-Nov-2008 12:02

Hello every one,

I got the naked dsl xnet plan with a vfx phone line, I purchaced a pap2t via our suppliers as it had two phone ports one of which I was going to use for vfx and the other for work. However the provisioning instructions got you to enter in a url in the configuration page which will set up your device.

This worked well and I was away using my VFX line in no time.

however an issue arose when I went to setup the second line, I could no longer log into the administration side of the pap2t it wouldnt accept my password. So now I cant setup or configure the second line on the device I paid for

Does anyone know what the password is ?

I have a few other issues with the service like realy bad sound quality, every one sounds and says we sound like were on a bad cell phone connection, and our international bandwidth is a joke however those are another question/story.

I havnt called xnet yet to get the password, I thought Id see if anyone else has had the same issue.

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#176072 5-Nov-2008 12:25

You need to call Xnet to get them to unlock the 2nd port. You will not get the password, they will merely reprovision your device with a new config file that allows you to edit line 2.

What type of router are you using? Bad call quality can be numerous things but quite typically if you don't have QoS on your router you're asking for trouble and will get issues if you're using other computers at the same time as making a call.

coffeebaron

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#176090 5-Nov-2008 13:23

sbiddle: What type of router are you using? Bad call quality can be numerous things but quite typically if you don't have QoS on your router you're asking for trouble and will get issues if you're using other computers at the same time as making a call.

As he said; but also request they change the voice codec to G711. Depending on type of handset you use, and your general setup, this may make a difference to voice quality.

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falconnz

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#176120 5-Nov-2008 14:41

I mean its my device i own it I didnt buy the vfx pre configured one and they never said I wouldnt be able to log into it again. Its basicly useless. esp if I leave isps.

I will call them up tonight and see what I can get out of them.

I know a fair but about asterisk as ive set up our companys asterisk server with a whole heap of lines. Bandwidth isnt the issue Im an IT manager and if all computers are off its got the same effect. on the xnet speed tests I get 10megabits down 1megabit up.

I have actually just signed up with another voip provider and if xnet doesnt give me the password so I can reconfigre it I will request cancellation of my line and dsl. I suspect it would also effect our planed 100+site roll out of dsl connections as well.

Ill let you guys know what happens

allan

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#176122 5-Nov-2008 14:59

I think you will find that VFX won't hand over the password, although as sbiddle said, they are happy to let reconfigure it to let you include your own settings for Line 2. Alternatively, if you want to completely reset it back to factory default, connect a phone and dial **** 73738#

falconnz

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#176123 5-Nov-2008 15:02

Ta thanks for that I might have to do that.

I have a linksys WRT310N as per the previous question

I dunno why they have to effectivly "steal" control of the device. A simple email with the correct configuration settings would have been prefered and have the option for the "provisioning" url for people who didnt feel comfortable

sbiddle

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#176126 5-Nov-2008 15:12

falconnz: Ta thanks for that I might have to do that.

I have a linksys WRT310N as per the previous question

I dunno why they have to effectivly "steal" control of the device. A simple email with the correct configuration settings would have been prefered and have the option for the "provisioning" url for people who didnt feel comfortable

WxC's policy on locking down devices has been very clear from day 1 and isn't negotiable. It's there for a very good reason - for every person who may know how to correctly configure their device there are 9 who think they do but don't and cause all sorts of problems when they enter incorrect settings.

The device is easily reset back to the factory config if you leave WxC. There are no disadvantages of having the VFX line tied down - there is no reason to change any of the config settings in their line settings. On the odd occasion where their are things that the odd person may want changed (such as the dialplan for SIP URI calling or registering 2nd outbound VoIP provider) WxC have created custom configurations for users.

The concept of centralised provisioning is fantastic and makes the system extremely simple to configure.

falconnz

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#176131 5-Nov-2008 15:22

In concept it is however my device is not usable for other voip providers. No where was it stated or even sugested that you would loose control of your own property.

its rediculus to punish people who know what there doing

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sbiddle

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#176134 5-Nov-2008 15:40

falconnz: In concept it is however my device is not usable for other voip providers. No where was it stated or even sugested that you would loose control of your own property.

its rediculus to punish people who know what there doing

I give up..

Why do you think you are being punished or not able to use your device for other VoIP providers? Why does it not say anywhere that you loose control of your property? Because you don't. If you ring WxC they will unlock line 2 of the voice properties for you so you can do whatever you want with it. Line 1 of the voice properties will always remain locked and you will not be able to access this. Because this is primarily only the VFX settings there is nothing to change for 99% of users - if you are one of those people who does want a small change.

It's all about delivering end to end control and ensuring that users can get the best performance from their devices and ensuring that incorrect configs don't cause havoc with the network. If you don't like the way WxC operate their VFX service then maybe you should look at another VoIP provider that doesn't do this.

Niel

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#176138 5-Nov-2008 15:54

The computer in my car is locked, in fact it has a propitiatory interface even though it uses an OBDii connector. No one other than the dealer can reset the service indicator (which is why that model was never available in the US). I am going to demand that they give me the software to interface with the computer in my car so I can get control over my property...

The VFX port is locked while you are a VFX customer. They will gladly unlock it when you leave, or you can do a factory reset if you forget to ask. If it was unlocked you will stuff up the settings (there are about 50+ settings) and then you can get billed for phone calls you never made e.g. because it did not detect that you had ended a call.

There are similar services overseas which locks your device and will never ever unlock it even if you leave the service.

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bsd

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#176685 7-Nov-2008 17:33

Just wanted to back up sdibble here.

Xnet's policy concerning the VFX devices is excellent in my mind.

If you pick up a plug and play one it's straight in and they go - otherwise you just pop in the provisioning link and you never have to think about it.

If you're one of the 1% who needs something customised they will go out of their way to make it work for you and will beam the adjusted firmware straight to your device without any mucking around.

If you're planning on rolling out VFX to a number of sites surely, as an IT manager, you'd be please to see an end-to-end solution that works without a hitch and can be adjusted easily by getting in touch with the ISP (and once they've unlocked the second line my understanding is you're free to configure that as you see fit).

I've been pretty vocal in condeming Xnet's international bandwidth, but when it comes to VFX the model they're running is FANTASTIC. They're support team is great and the service is bullet proof (provided the power doesn't go out - at yours or at Xnet :P).

falconnz

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#176718 7-Nov-2008 20:09

I had a post that had an example however it seems that the moderator deleted it lol ill try again

by your accounts if you buy a HP laptop but HP doing give you an administrator account and dont tell you the passwords. They tell you its so you dont change anything and that they can fix it remotely.

its the exact some thing.

I have since cancelled my xnet account for this and other reasons.

taking control of my device, it would be a different story if I had brought the pre configured device but I didnt.
bandwidth issues
and the absolute terrible sound quality on the vfx, sounds like your on a cell phone with bad reception.

sbiddle

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#176721 7-Nov-2008 20:13

There have been no posts hidden or deleted in this thread by anybody.

As an IT administator I'm assuming you have no security on your network(s) and that all users have full unrestricted access to your routers and servers? Anybody can log in and change anything they like when they feel like it?

There are no issues with the call quality of the VFX service as such. It is NZ's largest carrier grade VoIP service and used by a large number of users, many of these are business users.

Obviously WxC do not have control over network factors that extend beyond their network such as the quality of the internet connection which can have significant effect on the quality of the service. If you are experiencing poor quality calling then a simple change of VoIP provider is likely to offer identical poor results unless the issue is traffic related between your ISP and WxC.

falconnz

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#176722 7-Nov-2008 20:18

what a ridiculus statment.

MY device is not on there network, its on mine. I do not want them to have access to any devices on MY network.

sbiddle

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#176723 7-Nov-2008 20:20

falconnz: what a ridiculus statment.

MY device is not on there network, its on mine. I do not want them to have access to any devices on MY network.

Who says WxC have access to a device on your network? If you're referring to your PAP2T WxC certainly do not have access to it.

grant_k

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#176725 7-Nov-2008 20:23

sbiddle: Who says WxC have access to a device on your network? If you're referring to your PAP2T WxC certainly do not have access to it.

Not so fast there Steve...

WxC can push a new config. down to your PAP2T any time they choose. Surely that does constitute access to the device, albeit not complete access as one has when logged in???

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