[WXC/VFX] Problems with EFTPOS Terminal 'no dialtone'

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exportgoldman

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#27829 7-Nov-2008 17:26

Hello Everyone,

We have done a few EFTPOS over VFX/SPA2102 machines and they have all gone well, but today we stuck a trickly one and wondered if anyone had some clues.

We have a EFTPOS NZ Terminal Model number K23P plugged into a SPA2102. You can plug a normal analog phone in (with solid dialtone) and make a call, but the EFTPOS terminal refuses to work with a no dialtone error.

WorldxChange can see the machine dial the EFTPOS clearing house number but the EFTPOS terminal says no dialtone.

The EFTPOS terminal doesn't have a option to blind dial (they call it quickdial)

We have checked everything we can but it still refuses to budge.

I'm wondering if this terminal needs tip/ring like the SPA3102 puts out or if I'm barking up the wrong tree.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

sbiddle

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#176686 7-Nov-2008 17:34

Did you use the existing RJ11 cable that was previously with the machine or did you use a new cable? If it was a different cable was the new or old one a reverse cable? I had some issues with a fax a few weeks ago with an install that would dial out fine but refused to accept incoming calls, I reversed the cable and it worked fine.

The other thing to try is inserting a pause before it dials.

exportgoldman

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#176704 7-Nov-2008 18:48

sbiddle: Did you use the existing RJ11 cable that was previously with the machine or did you use a new cable? If it was a different cable was the new or old one a reverse cable? I had some issues with a fax a few weeks ago with an install that would dial out fine but refused to accept incoming calls, I reversed the cable and it worked fine.

The other thing to try is inserting a pause before it dials.

We tried two cables, one was the original which worked a few hours ago when plugged into a Telecom line, and another worked with a normal phone when tested.

Didn't try inserting a pause, the EFTPOS terminal was 3 months old, I'm wondering if it's checking the voltage of the line then issuing a generic 'no dialtone' message if the voltage isn't high enough.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

grant_k

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#176717 7-Nov-2008 20:04

exportgoldman: Didn't try inserting a pause, the EFTPOS terminal was 3 months old, I'm wondering if it's checking the voltage of the line then issuing a generic 'no dialtone' message if the voltage isn't high enough.

I think you will find that it's the frequency of the dial tone which is causing the trouble.

VFX uses a dial tone of 425Hz as opposed to the Telecom dial tone of 400Hz.

You can hear the difference if you have both Telecom POTS and VFX lines in the same premises as I had for a while. The Telecom lines have a slightly lower-pitched dial tone. Most equipment would not be so fussy as to the frequency of the dial tone. For example my Fax machine and MySky both detect a valid dial tone on VFX. But maybe your EFTPOS terminal is more fussy in this regard.

I would suggest asking WxC to download a special config. with 400Hz dial tone. I don't know why they chose 425Hz unless it is a deliberate choice to indicate audibly which network you are connected to.

sbiddle

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#176726 7-Nov-2008 20:24

While I know EFTPOS does work well over VoIP over a good connection have you looked at any of the ethernet based terminals as replacements at all? Virtually all EFTPOS providers now have IP terminals and I've heard the Verifone ones are very good.

exportgoldman

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#176727 7-Nov-2008 20:27

sbiddle: While I know EFTPOS does work well over VoIP over a good connection have you looked at any of the ethernet based terminals as replacements at all? Virtually all EFTPOS providers now have IP terminals and I've heard the Verifone ones are very good.

We do know about and reccomend these at times, but most customers want to spend the smallest amount of money to save the greatest amount of money, and once you factor in one of these the payback times become too long sometimes to put people off.

We are really interested to know why this unit doesn't work correctly over a SPA2102, grant_k had some good ideas. :-)

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

zocster

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#176734 7-Nov-2008 21:38

hmm setting a POS up at mo for a client, and I didn't think VFX line could handle dial up POS hence ditched getting Verifone VX570 and decided to go with the Verifone VX610 GPRS Fixed Wireless only $20.00 extra for the month for Vodafone fees for some 2000 transactions until the VX570 goes IP capable (which it is but apprently EFTPOS NZ is not supporting it at the moment) but will give free upgrade when they do.

Let us know how you get on.

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Niel

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#176746 7-Nov-2008 23:17

Give this a try: Run the phone cable of the POS terminal through an ADSL line filter. I had a scanner from AC Neilson that refused to work on VFX, but running it through an ADSL line filter removed high frequency noise and the scanner dialed in and uploaded data every time. The filters with modem sockets on them work easiest, just plug 2x RJ11 leads into it as if you are extending a phone lead and don't do anything with the line plug.

I have suggested this to people having trouble with alarm diallers, but it did not help any of them. It sure did work for me with the device I had, maybe it will work for you.

You can never have enough Volvos!