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matisyahu

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#279519 20-Oct-2020 20:06
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Hi,

 

Does Vodafone Fibre use the Customer Zone or doe it use Vodafone A or Vodafone B on the bill? looking at joining up as a brand new customer but want to able to manage it all in one place.





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konfusd
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  #2589514 20-Oct-2020 20:20
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New fibre customers will have Vodafone A on their bills.




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nztim
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  #2589532 20-Oct-2020 21:03
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Customer Zone is legacy telstraclear cable




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Lias
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  #2589623 21-Oct-2020 07:27
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nztim: Customer Zone is legacy telstraclear cable

 

Legacy TelstraClear yes, but not just HFC, we have UFB and the account is still a Customer Zone one, the bills are "Ref:TCL / Vodafone C" ones etc. If memory serves me right they wanted to migrate us over to the new platform when we moved house but couldn't because of something (T-Box maybe?)





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konfusd
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  #2589627 21-Oct-2020 08:00
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Lias:

nztim: Customer Zone is legacy telstraclear cable


Legacy TelstraClear yes, but not just HFC, we have UFB and the account is still a Customer Zone one, the bills are "Ref:TCL / Vodafone C" ones etc. If memory serves me right they wanted to migrate us over to the new platform when we moved house but couldn't because of something (T-Box maybe?)



Correct - Legacy HFC and (some) other ex-TelstraClear customers will still be on CustomerZone (Vodafone C). So will some early UFB Fibre customers. Up until recently (18 months ago?) our other broadband customers (ex-ihug, Vodafone DSL, and later UFB) would have Vodafone B on their bill.

All new (consumer) broadband connections will go on the same platform as our mobiles (Vodafone A) and under some circumstances (such as moving house) we can migrate existing connections. Yes the T-Box was one reason why we would not migrate a customer out of CustomerZone, though as far as I am aware this has also recently changed as we’d now swap out the T-Box for our newer Vodafone TV.




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Linux
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  #2589679 21-Oct-2020 10:23
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nztim: Customer Zone is legacy telstraclear cable

 

@nztim Also handled fibre (Not HFC)

 

Fibre connections are now in Siebel


bigalow
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  #2610854 25-Nov-2020 23:34
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konfusd: New fibre customers will have Vodafone A on their bills.

 

found out the other day they are moving old ihug etc to Vodafone A when you renew a plan

 

as they have a new billing system

 

I've had the same account number for 20+ years now its a new one

 

and every thing is now on My.Vodafone so i can have my mobile and internet on the same account

 

 


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