Wellington region outage 2020/10/28?

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Lias

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#279614 28-Oct-2020 11:20

Anyone else having Vodafone issues this morning? Particularly in Wellington region? My UFB in Kapiti died about 10ish, managed to get through to overseas support who were fairly useless as expected then tried to transfer me to the xsquad after I asked. Whilst being transferred, the hold music died and after 5 minutes of silence I ended up hanging up. I now see that there is an HFC/VTV fault under investigation in Wadestown/Karori, and a mobile issue in Wilton showing up that weren't there before I rang. Wondering if there is a bigger issue?

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#2592701 28-Oct-2020 11:57

My Kapiti home office on Voda UFB home fibre lost its WAN (vlan10) IP address at 10:10am.
I've bounced the ONT and the router but that made no difference, could not bare the on hold music from the call centre...
My Lambton Quay office on on Voda UFB business fibre is still up and working.

Looks like they have some issues yeah.

mclean

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#2592703 28-Oct-2020 12:00

My office at Paraparaumu Beach has been down for a couple of hours. Still working at home though (also at the beach).

wellygary

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#2592704 28-Oct-2020 12:01

VF NZ posted this on Twitter in response to a query about Wellington outages

"Hey there, I can confirm we are currently experiencing an outage in the area and that we will get it back up and running as soon as possible ^AW"

https://twitter.com/vodafoneNZ/status/1321216076156456961

tanivula

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#2592706 28-Oct-2020 12:04

UFB with VF here in Porirua is working without issue.

smcc

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#2592712 28-Oct-2020 12:19

Vodafone rep tried to fix my Fibre line, then spoke to Chorus and came back that it is an area outage in Kapiti (Paraparaumu).

Looks like they have one in Wellington also. Looks to me like they have lost Chorus Vodafone connection as the Ont tests still showed connection, but the Modem cant get Internet.

TinyTim

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#2592722 28-Oct-2020 12:57

Vodafone just told my wife that Chorus had some gear taken out by a car accident! No details though.

Lias

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#2592736 28-Oct-2020 13:57

Mine just came back up, there were a bunch of people on Twitter saying their's went down just after 10 too, all in Kapiti.

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Hammerer

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#2592772 28-Oct-2020 15:30

We went down in Lower Hutt for about four hours from about 10am to 2.30pm but are back working again.

Allison

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#2592792 28-Oct-2020 16:15

Been out since 10am in Wadestown, bloody awful.

smcc

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#2592888 28-Oct-2020 19:58

Curious IPV6 seems to b enabled now, also, wonder if they did this change during the day.

TinyTim

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#2592957 28-Oct-2020 21:57

Still no internet in Wadestown. At least Vodafone website now says it's being repaired, instead of being investigated.

TinyTim

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#2592972 28-Oct-2020 22:12

TinyTim: Still no internet in Wadestown. At least Vodafone website now says it's being repaired, instead of being investigated.

We now have internet!

Lias

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#2593022 29-Oct-2020 08:58

No mention of Kapiti in this, but it seems very likely it was the same outage.

https://www.stuff.co.nz/dominion-post/wellington/300144325/cut-cable-leaves-vodafone-customers-in-wellington-without-internet

What baffles me is how a cable cut impacted two suburbs out in the Hutt, Wadestown and apparently Kapiti but not other suburbs. Genuinely curious if any of our resident Chorus / Vodafone / general Telco gurus can explain.

sbiddle

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#2593030 29-Oct-2020 09:07

Lias:

No mention of Kapiti in this, but it seems very likely it was the same outage.

https://www.stuff.co.nz/dominion-post/wellington/300144325/cut-cable-leaves-vodafone-customers-in-wellington-without-internet

What baffles me is how a cable cut impacted two suburbs out in the Hutt, Wadestown and apparently Kapiti but not other suburbs. Genuinely curious if any of our resident Chorus / Vodafone / general Telco gurus can explain.

The most obvious guess (which may or may not actually be correct answer as I know nothing more about the outager) is that customers are load balanced across multiple BNG's and that this outage affected customers connected to one of these.

elpenguino

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#2593082 29-Oct-2020 09:41

TinyTim: Still no internet in Wadestown. At least Vodafone website now says it's being repaired, instead of being investigated.

I was passing through the area last night and got stopped while a duct got pulled across the road and strung up. Apparently the VF cable got torn down by an over height truck.

The downers fella looked a bit stressed as he fielded calls one after another.

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21

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