No inbound SMS on prepay sim

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nate

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#279963 19-Nov-2020 09:43

Seeing an odd issue with my mother in laws prepay sim card. She can make calls, receive calls, send SMS, but can't receive SMS.

Have tried the sim in a different phone, same symptoms. I'm assuming it needs replacing?

Linux

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#2606698 19-Nov-2020 09:47

SIM is only used to ID subscriber onto the mobile network, The SMS are stored on the handset these days not SIM card

nate

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#2606700 19-Nov-2020 09:49

Linux:

SIM is only used to ID subscriber onto the mobile network, The SMS are stored on the handset these days not SIM card

So maybe a network issue then? I can't understand why MIL can't receive sms messages.

freitasm

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#2606705 19-Nov-2020 09:53

Are you sending the test SMS from the same operator (from a Vodafone SIM to a Vodafone SIM)? Tried with different operators to see if it's only incoming messages from one being affected?

nate

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#2606707 19-Nov-2020 09:54

freitasm:

Are you sending the test SMS from the same operator (from a Vodafone SIM to a Vodafone SIM)? Tried with different operators to see if it's only incoming messages from one being affected?

Yeah same operator, unfortunately I'm also on Vodafone, and father in law is also Vodafone. Didn't have anyone on a competing network handy.

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#2606709 19-Nov-2020 09:55

Seeing this happens on Vodafone to Vodafone I'd call Vodafone and if the first contact says to just restart the phone or replace SIM I would ask to escalate.