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Forums › One NZ (including Farmside) › No inbound SMS on prepay sim
nate

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#279963 19-Nov-2020 09:43
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Seeing an odd issue with my mother in laws prepay sim card. She can make calls, receive calls, send SMS, but can't receive SMS.

 

Have tried the sim in a different phone, same symptoms. I'm assuming it needs replacing?

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Linux
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  #2606698 19-Nov-2020 09:47
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SIM is only used to ID subscriber onto the mobile network, The SMS are stored on the handset these days not SIM card



nate

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  #2606700 19-Nov-2020 09:49
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Linux:

 

SIM is only used to ID subscriber onto the mobile network, The SMS are stored on the handset these days not SIM card

 

 

So maybe a network issue then? I can't understand why MIL can't receive sms messages.

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  #2606705 19-Nov-2020 09:53
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Are you sending the test SMS from the same operator (from a Vodafone SIM to a Vodafone SIM)? Tried with different operators to see if it's only incoming messages from one being affected?




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nate

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  #2606707 19-Nov-2020 09:54
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freitasm:

 

Are you sending the test SMS from the same operator (from a Vodafone SIM to a Vodafone SIM)? Tried with different operators to see if it's only incoming messages from one being affected?

 

 

Yeah same operator, unfortunately I'm also on Vodafone, and father in law is also Vodafone. Didn't have anyone on a competing network handy.

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  #2606709 19-Nov-2020 09:55
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Seeing this happens on Vodafone to Vodafone I'd call Vodafone and if the first contact says to just restart the phone or replace SIM I would ask to escalate.




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  #2606711 19-Nov-2020 09:57
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@nate Send a SMS to the mobile number from the mobile number

 
 
 
 

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  #2606713 19-Nov-2020 09:59
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VodafoneNZ need to check the SMS flag on the MSISDN in the HLR / CSBD I am sure the command is (If I remember correct) ZMIS:IMSI=53001xxxxxx;

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  #2606716 19-Nov-2020 10:05
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Linux:

 

@nate Send a SMS to the mobile number from the mobile number

 

 

Good thinking, I'll have to try tonight when I'm back out there.

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  #2606804 19-Nov-2020 10:58
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Hi, Sorry for the inconvenience. Could you PM me the mobile number and I'll get someone to take a look. Thanks

 

Steve

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  #2606815 19-Nov-2020 11:11
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Stevowebbs:

 

Hi, Sorry for the inconvenience. Could you PM me the mobile number and I'll get someone to take a look. Thanks

 

Steve

 

 

No worries - sent you a PM just now.

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